Training/Learning Manager

 

Do you believe in what you do?  Can you feel it?  Do you have what it takes?  How strong is your commitment?

 

These are the types of questions we encourage our 65,000 associates to ask themselves every day.  They are thinkers, doers, believers, achievers, leaders...

 

You can sum up the Sitel culture in three words:  Vision. Passion. Purpose.  These words are the heart of Sitel and embody everything we do.

 

Our growing company is currently seeking a Training/Learning Manager for our Las Cruces, NM location.

Summary of Primary Job Responsibilities:
Responsible for delivery of client training programs managing the learning experience for associates for a site.  Trains and supervises a staff of Learning Specialists.  Conducts train-the-trainer sessions.  Designs learning strategies to fill needs as identified through analysis in partnership with Clients, Coaches and Operations Managers.  Conducts training programs for Agents.  Monitors agent performance and provides feedback development opportunities.  Ensures that feedback programs provide Agents with guidance to correct problems.  Orient new employees to Sitel creating a positive on-boarding experience. 

 

Essential Job Duties/Requirements:

Education: Four-year college degree or equivalent directly related work experience



 

Experience:  Three to five years proven success as an internal and/or external training and development practitioner with experience coaching, mentoring and developing others in a complex, fast-paced environment.  Solid understanding of training processes and practices for adult learners. 



 

Skills:  Strong understanding of computer basics (Windows, Excel, Word, Email and Internet). Strong problem solving skills, research skills and decision-making skills.  Excellent interpersonal skills.  Organization and time management skills.  Excellent listening, oral, and written communication skills.



 

Abilities:  Ability to manage projects and deadlines, manage people, create effective partnerships with leadership, establish strong community education ties, develop training materials, and apply reason to business problems.  Good judgment and the ability to express thoughts clearly and simply.

 

 

 

Sitel offers a comprehensive benefits package. Compensation is commensurate with skills and experience. Criminal background investigation and credit check will be obtained for all candidates being considered for this position.

 

Sitel is an Equal Opportunity Employer.