Unit Manager

•Location:    US-TX-Plano •Job Status:    Full Time, Employee•Job Category:    Business/Strategic Management •Career Level::    Experienced (Non-Manager) Unit Manager Job Description:Our Culture & Values:Our vision of Excellence defines the way we at Capital One perform as individuals, teams and an organization. We recruit the very best people, develop and challenge associates, reward performance and results and value the diversity of our people. We are strategically bold by knowing our market, driving innovation, holding ourselves to the highest standards and making sound, fact-based decisions. We stay intellectually rigorous and well-managed by being disciplined, anticipating change and taking ownership.Our commitment to Do the Right Thing describes how we interact with each other and our customers. We seek open communication by learning from mistakes, being humble and valuing diverse ideas. We promote teamwork by working collaboratively; sharing information and having fun .We respect each other, recognizing contributions and good performance. We show respect for our customers by providing efficient and caring service and delivering our promise of great value without hassle.Our Company:Capital One Auto Finance has a presence in California, Florida, Oklahoma & Texas with approximately 3,000 Auto Finance employees. We are a financial services maverick, challenging the market for the good of the consumer. We have a distinctive set of characteristics and traits that defines who we are and why we do what we do. Our quest for Diversity at Capital One is about putting our differences to work to add value to our business.Our Benefits: Medical, Dental & Vision benefits apply beginning day 1 401k contributions Discount Stock Purchase Tuition Assistance Adoption Assistance 15 days vacation first full calendar yearThe COAF Loss Mitigation Special Services team is currently seeking a Skip Unit Manager. The responsibilities will include, but are not limited to, the following: Manage a team of 15+ nonexempt associates in a fast paced environment. Motivate staff to collect/resolve delinquent accounts while providing a positive customer experience Coach and develop associates to improve productivity, efficiency and effectiveness Foster a collaborative environment encouraging all associates to voice ideas and concerns Prepare and deliver performance reviews Effectively manage cross-site relationships with peers Continuously analyze current business work flows and productivity/efficiency results in order to seek process improvements Respond rapidly in a challenging, fast-paced environment where new variables are constantly emerging Work with analysts and senior management in order to develop new ways of improving Capital Ones information-based approach to minimizing credit lossesJob Experience:Basic Qualifications:• 4 year degree or 2 years management experience in the financial services industry or call center management experiencePreferred Qualifications:• 4 year degree highly preferred• 2 years management experience in auto collections with a Fortune 500 company highly preferred• Repo or Skip experience• A demonstrated understanding of general management principles derived from college level courses and/or on the job experience. • Demonstrated strength in applies integrative decision making and drives towards results• Candidate must be able to work one of the listed schedules, and be flexible to change schedules per business need • Proven ability to develop and achieve aggressive results • Strong leadership and people management skills as exhibited by past success • The ability to operate efficiently in an unstructured, ambiguous and constantly changing environment • The ability to make quick and accurate decisions which may, at times, be based on limited informationCapital One will not file non-immigrant visa petitions for alien workers.No agencies please. Capital One is an equal opportunity employer dedicated to diversity in the workplace. We promote a drug-free work environment.Expected Travel Time: None