Utility Billing Clerk

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

Represents the City regarding matters of Utility Billing and interacts regularly with residents, businesses and City departments.

 

Answers customer inquiries, requests for final readings and Title company requests for information.  Occasionally answers questions at the Treasurer’s office as needed.

 

Communicates via telephone, U.S. Mail, and e-mail.

 

Generates water and sewer bills (approximately 4,600) after completion of the monthly water meter reading routes have been created.

 

Assists in the development of inter department planning; gathers, interprets, and prepares data for studies, reports and recommendations; coordinates activities with other departments and agencies as needed.

 

Evaluates work procedures, schedules, and workload; studies and recommends policies and procedures to improve efficiency and effectiveness of operations.

 

Prepares a variety of studies, reports and related information for decision-making purposes; conducts analysis and prepares recommendations.

 

Provides administrative assistance to supervisor.

Investigates and follows-up on citizen requests for service, complaints, and requests for information.

 

Develops notices, flyers, brochures, newsletters, news articles, and other informational materials about programs and services relating to utility issues.

 

Performs clerical and administrative work including answering phones, receiving public and providing customer assistance.

 

Responds to inquiries from employees, citizens and others and refers to appropriate department or individual when necessary.

 

Receives and processes incoming mail; processes outgoing mail.

 

Composes, types and edits a variety of correspondence, reports, memoranda and other material requiring judgment as to content, accuracy and completeness.

 

Inputs data to standard department forms; compiles data for various reports.

 

Custodian of departmental documents and records.  Establishes and maintains filing system, controls records and indexes using moderate independent judgment.

 

PERIPHERAL DUTIES

 

Monthly reports are prepared for the City’s Auditors, Finance Department, Department of Public Service, and the Treasurer’s office; including monthly Water and Sewer Summaries, Treasurer’s Payoffs, Auditor’s Consumption Reports, and Auditor’s Aging Reports.

 

Prepare quarterly report for two Oakland County Sewer districts located in the City and deliver to the Oakland County Drain Commissioner.

 

Tax Transfers

 

Annual LCC Report for Police

 

Annual delinquent notices

 

Assessment payoff letters

 

Consumption reports for specific areas that are occasionally requested by a City Department Head or by the City’s contracted engineers.

 

 

REQUIRED MINIMUM QUALIFICATIONS

 

Education and Experience:

 

(A) Minimum High School Graduate, Associate Degree preferred in accounting, finance, business management, MIS or related degree, and

  (B) Two (2) years of related experience; or

(C) Any equivalent combination of education and progressively responsible experience.

 

 

Necessary Knowledge, Skills and Abilities:

 

(A) Working knowledge of the principles and practices of a modern office environment;

(B) Skill in operation of listed tools and equipment;

(C) Ability to accurately record and maintain records; ability to establish and maintain effective working relationships with employees, supervisors, other departments, officials and the public; ability to communicate effectively verbally and in writing.