Customer Service Coordinator

Customer Service Coordinator

Movers Specialty Service, Inc. is the leading provider of third party specialty moving and relocation services.  We provide Solutions on Demand for our relocation customers by coordinating a nationwide network of service specialists to meet our customers special needs during a move. Based in our Montgomeryville, PA headquarters and hub service facility, our Customer Service Coordinators are the primary customer touch point to ensure orders are processed and fulfilled timely and in accordance with customer requirements and MSS service and quality standards. Tasks include:Taking calls from movers, service specialists and relocating customers regarding changes and updates to existing orders and to process new orders when required. Resolving all issues related to orders in accordance with established procedures Daily monitor assigned order queue's to ensure all outstanding issues are addressed  Making thorough, clear and detailed order notes into computer system   Obtaining proper authorizations when extra services are required by customers Quoting cost of services to movers and relocating customers Establishing and maintaining positive relationships with assigned customers 

 

This position requires excellent interpersonal skills, superior verbal communication and professional telephone etiquette in all customer and work interactions. Customer Service Coordinators must be organized, detail-oriented and possess rapid response follow-up and problem solving skills to satisfy customer’s needs in a high-volume work environment.  Success in this position requires ability to obtain detailed knowledge of MSS services and their applications.  Basic computer proficiency, order entry and ability to effectively navigate customer order database system is required. High school diploma and at least two years experience in high-volume customer service, problem-solving and follow-up is required. Relocation and mover industry experience is highly desired and valued.

We are staffed from 8:30AM until 9PM to support our customers nationwide.  Overtime and some Saturday hours (9AM to 1PM) are required on a rotating basis.

Movers Specialty Service, Inc. is an ISO 9001-2000 Certified Company and is the nation's award winning leader, providing 3rd Party specialty services to the moving/relocation industry for over 25 years.  Visit our website at www.mss1.com to learn more about our unique, fast paced organization.  We offer a competitive salary and comprehensive benefits package, including group medical, dental, 401(K), profit sharing and tuition reimbursement.

 

We are an Equal Opportunity Employer

 

Background Check and Pre-Employment Drug Testing Required