Customer Service For High-End Clientele - Dining, Travel, Tickets, Events

Who We Are:

Circles is a loyalty and experiential marketing company that is unique in the marketplace. We wow our clients by being smart strategic partners. And we thrill our customers by fulfilling wishes (such as dining reservations worldwide, travel plans, tickets to concerts and shows, engagement proposals, and product research) and delivering the impossible through our virtual concierge service. We accomplish this through our vast network of connections and world-class technology in our call centers.

Circles is a rapidly growing company where change is both expected and welcome. Our employees thrive in our fast-paced environment and meet challenges with vigor and a positive attitude. We offer our employees an extensive benefits package including health, dental and vision insurance, 401k, and a sabbatical leave program.  Other unique perks include our employee anniversary and on-site massage programs.  Circles, founded in Boston in 1997, is expanding with a new site that's just opened in Chelmsford, Massachusetts, where this position is located.

 

Description:



The Service Professional (Customer Service Representative) is a part of our Service Delivery team that provides excellent service to our high-end clientele via phone. If you are a fanatically customer focused individual who would enjoy handling all of the items on our members’ personal to do list - from dining reservations in Paris to tickets to the hottest Broadway shows – then this job is for you!  Both full-time and part-time, permanent positions available.

 

Responsibilities:Responsible for all initial interaction with member via phone, passing along more research intensive requests to coworkers Delight members by handling incoming phone calls requesting personal services such as dining reservations and suggestions, flower orders, and gift baskets for special occasions, ticket inquiries, locating hard to find items, arrangements for Bed and Breakfasts and other unique lodging, and product comparisons Promote meaningful relationships and brand loyalty through engaging and informed conversation with members via phone Identify and provide relevant knowledge and insight to members regarding the services that we can offer Accurately and completely capture information and update systems appropriately Share feedback about member request trends and overall suggestions for improvement with your supervisor Consistently provide high-level customer service in a fast paced, structured environment

 

Education/ Certification Required:  Bachelor’s degree preferred.

 

Experience Required: Customer Service skills a must Strong verbal and written communication and organizational skills as well as the proven ability to provide quality service in a fast-paced environment Phone experience a plus

 Leadership Competencies:Modeling Circles’ Values Unwavering Focus on the Customer Superior Communication Effective Strategic Thinking and Planning Innovation and Creativity Effective Problem Solving and Decision Making Treating Others with Respect Developing and Maintaining Successful Relationships Building Great Teams Generating Influence and Credibility Managing Self-Development Achieving Excellent Results

 

Other Important Competencies Required:High Productivity Excellent Written and Oral Communication Skills Active Listening Desire for Continuous Learning

 

***All interested applicants should apply through our web site at www.circles.com under the "career" tab