Customer Service Representative - Full Time

Educating 100 million people worldwide, Pearson Education is the global leader in integrated education publishing. With such renowned brands as Prentice Hall, Scott Foresman, Addison Wesley, Allyn & Bacon, NCS Pearson, and many others, Pearson Education provides quality content, assessment tools, and educational services in all available media to a worldwide marketplace, spanning the learning curve from birth through college and beyond. Internationally we operate in 55 countries and 27 languages and have more global publishing than any other competitor.Pearson Education is an Equal Opportunity Employer EOE/M/F/V/D. Pearson is an international media company with world-leading businesses in Education, Business Information and Consumer Publishing. We help children and adults learn, business people to make good decisions, and readers to wind down or wise up with a good book. Our businesses fuel a growing demand for knowledge and share a common purpose: to help our customers live and learn.We aim to be a diverse company, a company that reflects the societies in which we operate. We want to attract the very best candidates, at all levels, regardless of race, gender, age, physical ability, religion or sexual orientation. We also aim to be a fair company 'where pay, retention, promotions and redundancies are determined without discrimination' and a company which uses diversity to help achieve our commercial goals and targets new opportunities in growing markets. As an equal opportunity M/F/V/D employer, Pearson values and encourages diversity in the workplace.Do you enjoy communicating with people on a national or international level? Are you skilled at building professional relationships? Can you WOW! customers every day in a professional yet fun environment? If so, we want YOU to join our top notch Customer Service team. We provide comprehensive training that allows you to learn our products and services in order to provide extraordinary customer service. To be considered you should have the following skill set: - Excellent interpersonal and communication skills - Strong analytical skills and good judgment- Ability to multitask and thrive in a fast paced environment- Professional attitude and openness to work in a team environment - Detail oriented with the ability to set priorities- Strong computer skills: Word, Windows and Internet savvy - Customer focused with a true service attitude As a member of our highly rated Customer Service team you will be responsible for managing our critical customer relationships. You will interact with clients across the country or around the world, either on the phone or through email. You will also learn the intricacies of our publishing business as you communicate with sales representatives and members of our editorial, manufacturing and warehouse teams. We have a standard 35 hour work week you and you will earn overtime during this peak season with NO nights or weekends!We seek dynamic individuals with a desire to learn and grow. Whether you have specific prior customer service experience, have developed strong people skills in another industry or are ready to start your new career today we want to meet with you. Let us know if you are bilingual. Energize your career today!