Events Operations Manager

United Business MediaUnited Business Media Plc is a leading global business media company. We inform markets and bring the world s buyers and sellers together at events, online, and in print, and provide them with the information they need to do business successfully. We focus on serving professional commercial communities, from doctors to game developers, from journalists to jewelry traders, from farmers to pharmacists around the world. Our 5,000 staff in more than 30 countries are organized into specialist teams that serve these communities, helping them to do business and their markets to work effectively and efficiently.Job Description: The UBM Events Operations and Services team has an immediate need for an Operations Manager in their San Francisco, CA office. Job Summary: The Operations Manager is responsible for providing daily event management services to internal and external clients. This position helps guide internal event teams in the logistical execution of an efficient and valuable forum for our United Business Media clients to extend the success of their business objective. Responsibilities include, but are not limited to: Manage speakers, content information, and program budgets for 2 3 events annually with 10 to 600 speakers and budgets ranging from $3k to $1M. Including all incoming and outgoing speaker correspondence (contracts, payments, travel details, event updates, audio visual requests and registration inquiries), production of onsite printed session materials and manage the tabulation of session evaluations post event to determine attendee satisfaction and speaker's performance. Manage high level keynote speaker support, including: onsite logistics, coordination of audio visual needs, rehearsal schedules, set design, and attendee seating plan. Manage workflow of work orders pertaining to all event service providers, including: Electrical, Internet, venue services, decorator services, audio visual services, security, office equipment, etc. to ensure a smooth and orderly move-in of event. 2/3 events annuallyManage and train onsite volunteers and temporary staffing directly related to session room monitoring, including: distribution of session evaluations to attendees, attendee badge checking, and first level in room speaker support. Including travel/housing and onsite training material.Manage and respond to all exhibitor related customer service correspondence pertaining to their event participation. Receive and track all exhibitor required acknowledgements and forms pertaining to their participation at the event.Manage and respond to all sponsor customer service correspondence related to the execution of their sponsorship, including: shipping information, required logo collections, and communication of any required production specifications.Develop security schedule, based on event requirements. Manage onsite security vendor and related budget to ensure proper event coverage.Design and manage exhibitor floor plan to ensure smooth traffic flow, taking into consideration all necessary fire safety regulations. Create and maintain accurate master event drawing of all event space, to include: sponsor signage opportunities, show management room sets and classroom sets.Work with the event sales team to create and manage targeted sponsorship packages and related expenses, including: onsite banners and signage locations, sponsored sessions and events, tote bag giveaways, hotel room key sponsorships, etc, and manage to budgets ranging from $2k - $295k.Manage and supervise onsite implementation and workflow of all show management related areas to ensure timely and orderly move-in to avoid costly labor charges. Travel to 3 5 events annually as assigned by Director. Candidates must have the following qualifications: 3-5 years of event management experience Excellent communication skills (verbal and written) Strong computer skills (i.e. Word, Excel, Outlook, database) Exceptional customer service skills required UBM LLC offers a competitive salary with excellent benefits which include: medical, dental, vision, retirement plans, tuition reimbursement, paid time off, and more! Equal Opportunity Employer.



Required Skills:
Arrange Event Registration, Effective Written Communication, Event Planning, Strong People Skills, Verbal Communication Skills