Application Support Specialist

Equity Lifestyle Properties, Inc. one of largest residential real estate investment trusts in the United States operates the highest quality portfolio of resort communities. We have a controlling interest in over 300 quality resorts in 30 states and British Columbia.

We believe our company wide strengths combined with the increasing popularity of the lifestyle found in our communities, ensure our growth and continued success in the future.
Our goal is to create value for residents and investors by providing consistently high levels of services and amenities in attractive surroundings. Our high standards have been recognized with several awards for the outstanding quality of our communities and the professionalism of our management.

Currently, we are seeking a Applications Support Specialist in our Chicago Office.  The Application Support Specialist will be primarily responsible for enterprise application technical support and troubleshooting.  In addition, testing and installing application upgrades and patches, and follow change control procedure.  This position may require after hours support and weekends. 

ESSENTIAL JOB DUTIES

 Responsible for ensuring the smooth running of enterprise business applicationsPerforms QA Testing for application changes prior to deploymentInstall test and approved enterprise software applications, enhancements, upgrades, service packs and patches to the production environmentsProvide enterprise business systems technical support.  Responsible for understanding the technical workings of business applications to diagnose problems and identification of solutions.  Applications include, but not limited to, SmartStream (G/L and A/P), MRI (A/R and community operations), and a special emphasis on Campground Manager (A/R and resort operations)Monitor SQL Server backups, jobs, and error logs dailyMonitor SQL Server performance issues as needed – including running SQL Profiler tracesMaintain log of support calls and follow-up activities to ensure smooth customer service and timely resolutions to requestsAct as a liaison between users and technical support (vendor or internal) during troubleshooting activitiesPerform approved data edits and uploads in SQL Server as neededProvide backup assistance to Application Administrator as neededDevelop and maintain documentation on procedures.  Periodically review with Application Administrator to ensure uninterrupted operations during vacations and other time off.Assist in setting up applications to recognize new property acquisitions, and assist in the archiving of data from sold properties (dispositions)Perform ad hoc report requests for data extracts using SQL and ExcelResponsible for scheduling and performing monthly password changes

SKILLS, EDUCATION AND EXPERIENCE

 

Candidate must possess a Bachelor Degree in Business Information Systems, or 5 years work related experience with a solid technical support background. 

Candidate must have:

- Experience with general Windows application support

- Understanding of SQL Server concepts

- Fluency in the SQL query language

- Experience with Microsoft SSIS and SSAS

- Experience with MRI, Campground Manager, SmartStream, or other campground, apartment, or hotel reservation system products is a plus but not required

Candidate must possess adaptability to frequent change, ability to quickly assimilate new information as well as the ability to apply past knowledge to new situations.

 

In return for your excellent skills and abilities, we offer a benefits package including: salary; bonus program; medical/dental/vision/prescription coverage; 401K,Employee stock purchase programs, Company paid STD/LTD, Life Insurance/AD&D, holidays and vacations.

EOE