Business Analyst II

Who is Cenlar? You are.   Employee-owners have made Cenlar one of the nation’s largest mortgage subservicers. We have achieved success by empowering people with company ownership, real programs that provide avenues for advancement, and a great atmosphere that makes everyone look forward to the workday. Get your share of our success by considering the opportunity to join our team as a Business Analyst II.   Within this position you will: To serve as an information delivery manager coordinating between Customer Interaction and MIS/IT departments to support organization business needs. Review, analyze, and evaluate business systems used to support the organization. Formulate systems to parallel overall business strategies. Build and maintain relationships within organization business teams to align with the needs of the Customer Interaction area.  Act as an escalation/contact point between end users and business teams. Evaluate options and plan/manage the implementation of enhanced business solutions. Develop and maintain quality procedures and measures to ensure appropriate documentation is in place. Keep abreast of IT developments to identify opportunities to apply to department/company goals. Act as Director administrator to set-up tasks, queues, and troubleshoot problems. Act as liaison with Telecommunications and MIS/IT to ensure continuity of service. Test phone lines, systems, and IVR accessibility. Work closely with management to evaluate department effectiveness and the services provided. Monitor service level agreements for client contracts as related to the Customer Interaction areas. Track various department activities and provide weekly/monthly reports to clients and/or Client Relations. Prepare daily/monthly senior management reporting packages. Monitor call traffic and schedule call distribution. Assist in call handling for both inbound and outbound customer calls. Oversee outbound calling programs and report results to management and clients. Maintain skill-sets for phone queues. Work with Risk Management in providing all required data for analysis. Oversee employees to evaluate development and overall job performance. Other duties as assigned.

To qualify, you must possess: 4 year college degree and/or 4-5 years related customer service delivery experience within the Mortgage Banking industry Ability to work with all levels of individuals as a team player or in a leadership role Self-motivated with the ability to multi-task Excellent critical thinking and logical reasoning abilities Excellent verbal, written, and organizational skills Experience in creating, updating, and maintaining product requirements Working knowledge of Microsoft Office Package, Fidelity (Alltel) system, Passport, Monarch, Paradox, Symposium, Director, FiServ, Meridian, Erlang, Access, and Cenbase (internal applicants only)  We offer outstanding benefits which may include paid medical/dental/life insurance, 401k, employee ownership, tuition assistance, a supportive work environment, and genuine opportunities for advancement. We are conveniently located off I-95 in Mercer County, New Jersey. Cenlar is a Drug Free Workplace and an Equal Opportunity Employer.   Please apply online. Your resume must include salary history.   Visit www.cenlar.com for more details. Find out what it means to be an employee-owner at Cenlar.   Additional Information: Employee Ownership and Tuition Assistance are just a few of our outstanding benefits!   Contact Information: hr@cenlar.com Cenlar FSB 425 Phillips Boulevard Ewing, NJ 08618 Phone: 1-877-7CENLAR