Business Office Manager

The Business Office Manager, “BOM,” for the property is responsible for assisting the GM in achieving excellence in operating performance for the site.  The BOM will assist the GM to meet or exceed expectations for financial performance, differentiated service quality and in supporting the development of our exciting results-driven culture.

 

This function is actively engaged in the assistance of management of overall company goals by assisting in obtaining critical results in leasing and occupancy for their community, execution of overall systems, innovative programming and talent development.  This role is a sponsor for a climate of effective teamwork and is expected to deliver results through collaboration between all paries on site and all corporate entities.

 

This person is an exemplary communicator, advocate for the customer and associates, and demonstrates a high level of integrity.  The ideal person can establish and manage priorities, timelines, deadlines, and status-tracking systems for all initiatives.

 

PRINCIPLE RESPONSIBILIES

Financial Management:

Supports the company strategy for the budget used to provide direction to the community which meets the requirements of investors.

Perform detailed, consistent monitoring and communication of financial and sales results of the community.

Effectively integrates accounting practices and reporting into the financial management process.

Provides explanation of how we achieve financial results.

Assists management of quality controls to reduce risk and liabilities for the site.

Ensures scheduling is consistent with company hours allocated and protocol.

Checks all timesheets for accuracy prior to sending to corporate office.

Codes and batches all invoices and statements.

 

Service Quality:

Provides a high level of service to all customers including, but not limited to, students, parents, and the universities with which we collaborate.

Executes all systems to provide proactive, penetrating, and continuous customer feedback.

Ensures all office areas are maintained in a neat and orderly manner.

Ensures all staff is trained on how to utilize office equipment such as stamp machines, copiers, telephone systems, scanners, and faxes.

Ensures par level of office suppliers are kept on hand.

 

Talent/Cultural Excellence

Be a role model for our company values.

Actively participate in recruitment activities for key hires and in the continuous improvement of our recruitment practices.

Maintain Human Resources files for each employee.

Assists employees with a benefit or company policy question.

Assists GM with training staff. 

Ensures each associate has clear understandings of their role, responsibilities, growth potential and development priorities.

Monitor, filter and regulate work-flow volume.  Serve as an advocate for time/initiative management.  Assists the team in working smart.

Functions as an agent and advocate for change.

Demonstrates a commitment to on-going coaching and development of company talent.

Is a leader, a mentor, and a coach for associates, setting the highest standards for talent development.

Effectively coach for skill development; provide feedback, recognition and rewards; maintain close communication and follow-up.

 

Operations Leadership Responsibilities:

Promotes the mission the culture of The Grove in a positive manner and effectively communicates the organization’s values to residents, visitors, coworkers, and community.

Supports and implements standard operating practices, policies and procedures.

Effectively uses the computerized sales management system to maintain a high quality outreach program to maximize operational efforts.

Effectively responds to and communicates about crisis situations.

 



 

EDUCATION: High School Diploma; Bachelors degree preferred.

 

PREVIOUS EXPERIENCE: Minimum 1 year leadership experience required.

 

LICENSE:  Valid driver’s license.

 

 

SKILLS AND ABILITIES

 

Possesses an operational knowledge of departments in a student housing environment.

Demonstrates financial acumen by reviewing financial information and developing a strategy to improve/maximize performance.

Possesses human resources skills (management and labor laws, etc).

Demonstrates knowledge of regulatory and fair housing laws.

Demonstrates computer literacy and familiarity with a variety of office software, including but not limited to word processing, spreadsheets, database managers, and presentation software.

Demonstrates ability to maintain a high level of trust and regular engagement regarding residents, associates, staff and the community and affiliated universities.