Help Desk Technician

CoStar Group, Inc. (NASDAQ: CSGP), is the leading provider of commercial real estate information in the US and UK. Headquartered in Bethesda, MD, we also have growing research centers in Columbia, White Marsh, and San Diego. We are ranked by Deloitte's Maryland Technology Fast 50 and by Business 2.0 Magazine's List of 100 Fastest-Growing Tech Companies. In addition, we are a member of the prestigious NASDAQ Financial - 100 Index. We are seeking a professional to join our IT team as a Help Desk Technician in our Bethesda, MD headquarters.

The Help Desk Technician's role is to help improve the productivity of CoStar employees by providing a single point of contact for problem resolution and information. This is accomplished through diagnosis, identification, and resolution of problems with hardware, software, LANs, servers and corporate software in a timely and professional manner via telephone and email communication.

Primary Responsibilities:

- Provides guidance, assistance, coordination and follow up on client questions, problems or malfunctions of all systems applications, hardware and software installed and maintained by the company.

- Participants in telephone support rotation; providing support to users in offices across the US via remote assistance tools.

- Documents problems and solutions in help desk tracking system.

- Informs management of potential problems and identifies problem trends.

- Installs, modifies, and makes minor repairs to computer hardware and software systems.

- Creating and maintaining workstation images.

- Installs hardware and peripheral components, such as monitors, keyboards, printers, and disk drives, etc.

- Responsible for the installation, configuration, maintenance and upgrade of computer hardware and software.

- Provide support for audio-visual systems.

- Videoconference administration.

- Other duties and special projects as assigned.

Requirements:

- College Degree Required.

- Microsoft Windows certification is a plus.

- One to two years previous Help Desk experience preferred.

- Exceptional customer service skills and the ability to work in a team environment.

- Ability to clearly communicate technical guidance and instructions to users via telephone and email.

- Ability to perform diagnostics, identify problems and communicate problem resolution over the phone.

- Excellent time management skills and ability to handle stress and multiple projects with competing interests for time.

- Experience implementing TCP/IP at the workstation level.

- Knowledge/experience supporting Windows XP/Vista workstations, Active Directory, Microsoft Office Suites and Windows File Permissions.

- Video-conference administration experience/knowledge is a plus.

- Experience with a Help Desk tracking system (Track-It preferred).

- Ability to travel on a minimal basis.

This full-time position offers a competitive salary and a business casual environment. We also offer an excellent benefits package including medical, dental, vision, life insurance, company matched 401(k) plan, convenience to local public transportation and more!

Submit resumes to www.costar.com/employment

We are proud to be an EEO/AA employer m/f/d/v. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

If interested, please apply online
http://track.jobviper.com/ViewJob.asp?id=516617-3-23