Information Services Analyst

It's a great time to be at LandAmerica! LandAmerica is recognized as the most admired company in the mortgage services industry on Fortune magazine's 2007 list of "America's Most Admired Companies" and we realize that our continued success depends on the strength of our employees. With more than 125 years in the real estate transaction services industry, LandAmerica supports personal values of integrity and respect for the individual to support a culture where diversity is encouraged - diversity of our employees and our customers. Our employees are proud of the strength of 125+ successful years where growth, superior service, operational excellence, and unity are important to both corporate and individual achievement. Information Services Analyst Responsibilities Provide first level support in response to user problems Perform diagnostics to determine problem origin (hardware, software, LAN, WAN), resolve or repair the issue, and escalate problems when necessary Complete program and equipment modifications and upgrades Resolve problems with third party proprietary applications and equipment and coordinate problem-solving with vendor analysts as required Support LandAmerica applications through problem diagnosis and problem resolution Install, configure, test, monitor, and maintain system and application hardware, software, and peripherals; install and configure servers in collaboration with WAN group Resolve current Microsoft® Windows operating system(s) problems with domain structures and perform operating system conversions and upgrades to current Windows operating systems Answer questions and assist in training users on various PC-based Windows applications, software systems, and peripherals or direct users to corporate training resources Audit systems to ensure compliance with software license agreements Track and report trouble calls Adhere to corporate information security guidelines and promote information security and the protection of automated corporate assets Minimum Qualifications Analytical ability sufficient to independently diagnose and resolve computer hardware and software problems Ability to work with little supervision and plan, organize, and prioritize a varied workload Knowledge of computer systems, software and hardware, including application systems, operating systems, and common office suite software Excellent customer service skills with the ability to work with all levels of management, employees, and vendors Ability to communicate effectively, both verbally and in writing Ability to train computer users in operation of workstation computers, applications, and networks Ability to analyze and document system requirements Ability to travel Preferred Qualifications High school diploma and two years post high school education with an emphasis on computer science and one year experience in customer support in a technical environment, or an equivalent combination of education and experience Experience with workstation computers, operating systems and applications, and knowledge of WAN/LAN networks, UNIX, and current Windows operating system and system administration Microsoft certification Please Feel Free to Print, or Email This Job posting as well as View Other Jobs at LandAmerica LandAmerica Financial Group, Inc. is an equal opportunity employer M/F/D/V. About LandAmerica Financial Group, Inc. LandAmerica Financial Group, Inc. is a leading provider of real estate transaction services with over 800 offices and a network of more than 10,000 active agents. LandAmerica serves agent, residential, commercial, and lender customers throughout the United States and in Mexico, Canada, the Caribbean, Latin America, Europe, and Asia. LandAmerica is recognized as number one in the mortgage services industry on Fortune's 2007 list of America's Most Admired Companies. Click this button and jump start your career!