Loan Counselor II

https://www.littonloan.com/careers.asp

SUMMARY

Collection of delinquent >60 days past due accounts on the Davox Predictive Dialer System in order to control delinquencies and prevent foreclosures.  Accurately maintains all related documents or database information in accordance with company policies and regulatory guidelines (state, federal, investor, VA & FHA).

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:  Maintains accurate collection records on the RADAR collection system of telephone customer contacts to collect monies due on 60+ days delinquent mortgages.  Makes note of any and all actions directly taken on customer accounts.Responsible for gathering and recording on RADAR limited information from mortgagors pertaining to reasons for delinquencies, including financial analysis of their income, monthly obligations, dependants and any other information which would enable collections to make necessary decisions to help cure the delinquency.Counsels mortgagors on programs that can be used to avoid foreclosure, such as deed in lieu, pre-foreclosure sales, loan modifications, or selling of the property on a refinance or assumption basis.  When applicable refers the account to the Loss Mitigation department.Formulates informal repayment plans and limited formal repayment plans with written confirmation for the customer.Answers incoming telephone calls.Responds to or routes written correspondence.Approves application of delinquent payments for cash processing on a daily basis.Researches misapplication of payments and files where applicable to correct errors in names, addresses and telephone numbers.Prepares e-mail communications to Bankruptcy, Loss Mitigation, Research and Cash Processing departments as necessary.Primarily interacts with mortgagors and on a limited basis interacts with attorneys, investors, government agencies, mortgage insurance companies and real estate agents as necessary.Other duties as assigned.

 

SUPERVISORY RESPONSIBILITIES

· None

 

QUALIFICATIONS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

· Strong oral communication skills

· Ability to correctly enter information into the RADAR system (i.e. accurate and complete, correct spelling and grammar, etc.)

· Detail oriented

· Maintaining a professional image for good customer relations during process of collection to minimize loss of goodwill.

· Knowledge of, and adherence to, the FCRA guidelines

· Knowledge of, and adherence to, the FDCPA guidelines

 

EDUCATION and/or EXPERIENCE

· High School diploma (or equivalent) is required.

· Some college is preferred

· Three plus years prior collections experience is required

· Previous experience in a mortgage banking or related financial institution is preferred

· Typing of at least 35 wpm

 

LANGUAGE SKILLS

· Bilingual (English and Spanish) considered a plus

 

MATHEMATICAL SKILLS

· Ability to perform calculations using calculators and systems is required

 

REASONING ABILITY

· Problems are somewhat complex and require a systematic, organized approach in order to resolve

 

CERTIFICATES, LICENSES, REGISTRATIONS

· Customer Service training/certification preferred

· FCRA training/certification preferred

· FDCPA training/certification preferred

 

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

· Ability to lift and move up to 20 lbs. as needed when rearranging work documents and/or space

 

WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

· Overtime and weekend work is required

Will encounter hostile, upset, and/or difficult debtors

https://www.littonloan.com/careers.asp