Lodging Operations Manager

Lodging Operations Manager



Wolf Creek Utah is a four-season resort community located in the northern Ogden Valley.  Wolf Creek Utah Lodging currently manages a folio of 90 properties with the potential to double in the next two years.  The Operations Manager reports to the resort General Manager and will work with the Wolf Creek Utah leadership team superintending all functions relative to resort lodging .

 

The position will focus on raising the standard of property management of existing properties, assistance with the development and acquisition of new properties, increasing inventory, occupancy and revenue, delivery of outstanding guest experience and maintaining a strong team environment. 


Responsibilities include:

 

·  Managing / performing daily tasks associated with overseeing the housekeeping, reservations, maintenance staff and owner services.

·  Routine and period inspections of lodging units to insure standards are consistently delivered.

·  Review and understand the contractual obligations of the management and accounting services

·  Timely resolution of guest concerns  while upholding Wolf Creek Utah’s high standards of guest experience

·  Maintaining and overseeing the day-to-day operations of the 90 properties

·  Ensure all policies are followed in accordance with both homeowners and company policies

·  Assist with the development and monitoring of project approval documents

·  Maintaining and updating the files for the current portfolio of properties

·  Responsible for maintaining database to track lease critical information

·  Review annual / monthly billing statements and assist accounting to assure timely and accurate payments.

·  Provide regions with annual operating budgets for all leased property

·  Provide management and support to employees, ensuring that all hiring practices, employee disciplinary actions, and expectations of employees are in accordance with the federal, state and local laws.

·  Effectively communicate the resort’s mission, vision, and operating standards to all staff members and ensure consistent delivery of guest services of the highest quality.

 

Candidate must:

·  Have proven performance in successfully setting and reaching occupancy goals and costs

·  Possess exemplary guest service and leadership abilities

·  Be highly motivated and available to deal with guest issues including weekends and holidays

·  Have 5 years experience in property management

·  Have excellent organization, management and communication skills

·  Be very professional in working with guests, owners and employees

·  Results oriented

·  Effectively communicate with all levels of personnel

·  Highly organized, detailed and accurate

·  Ability to personally take responsibility for projects and areas of work in an independent manner

·  Ability to excel in fast-paced multi-task environment


Wolf Creek is an equal opportunity employer.