Loss Mitigation Supervisor

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Position Title: Loss Mitigation Supervisor

 

Department: Loss Mitigation

 

Reports To: Assistant Manager, Loss Mitigation

 

 Position Summary

Under the general direction of the Assistant Manager, the Loss Mitigation Supervisor supervises staff to maximize Loss Mitigation revenue and minimize foreclosures.  Plans, assigns, and reviews the daily activity of Loss Mitigation subordinates. Completes various special projects, reports and facilitates management’s strategy to maximize the loss mitigation revenue.  The Loss Mitigation Supervisor supervises seventeen staff members. Essential Job Functions

• Reduce potential loan losses to foreclosure, while maintaining appropriate internal control safeguards, and adherence to state and federal laws and regulations.

• Plan, assign, and supervise daily activities of subordinates which includes, hiring, firing recommendations, performance evaluation, training and workplace problem resolution and compliance to departmental policies, procedures, and operating standards.

• Review loan agreements and delinquency arrangements to reschedule debt and negotiated payoff schedules with delinquent borrowers, to prevent foreclosure.

• Provide technical guidance and expertise to subordinates, in addition to customer relations, in the day-to-day management of loss mitigation.  May handle more complex cases, particularly with large or sensitive loans.

• Research and resolves inquiries and problems related to loan agreements, delinquency arrangements or pending foreclosures handled by the loss mitigation department; serves as liaison with other departments in the resolution of day-to-day administrative or operational issues.

• Facilitate the development and evaluation of departmental policies, procedures, and internal controls to maximize the loss mitigation revenue.

• Creates and submits reports for subordinates and management to communicate work progress and accomplishments or to escalate unresolved issues.

• Facilitates the planning, execution and completion of special projects.

• Demonstrates professional behavior and teamwork, is punctual, dependable and adheres to company policies and procedures.

• Accepts other duties as assigned. RequirementsEducation

• High School diploma or equivalentExperience

• Two or more years of mortgage experience in collections, foreclosure or loss mitigation. Skills & Knowledge

• Knowledge of mortgage requirements and underwriting.

• Understanding of various investors and regulatory agencies.

• Decision making and problem solving skills.

• Ability to communicate effectively both orally and in writing.

• Basic knowledge of PCs and word processing and spreadsheet knowledge.

• Demonstrated organizational and time management skills.

• Demonstrates professional behavior and teamwork, punctual, dependable and adheres and enforces company policies and procedures.

• Ability to present a professional image and demeanor to internal and external customers.

• Ability to work under stringent deadlines and achieve monthly goals.

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