Property / Apartment Manager

The Property / Apartment Manager is responsible for the day to day on-site operation of our 4-unit, special needs property and our 30-unit, family property in Oakland.  Responsible for quality service to the residents, supervision of other on-site staff, and efficient operation of the building physically, economically, and socially.

 

Job responsibilities include:

 

· Maintains resident accounts receivable ledgers.  Codes and approves invoices in a timely and accurate manner.

· Maintains resident records to comply with appropriate affordable housing regulations.

· On a monthly basis, collects rent and other income, makes bank deposits, forwards receipts to central office.

· Prepares and delivers notices to residents as needed.

· Oversees the timely preparation of apartments for rental, delegating tasks to and supervising the work of other property staff.

· Manages the leasing process from initial application to move-in including orientation of applicants to the property and to Mercy Housing.

· Follows and enforces all fair housing and local landlord and tenant laws and regulations.

· Effectively markets the property to ensure budget compliance and a positive community image of the property.

· Ensures that the property meets financial performance goals.

· Manages customer service requests and ensures timely and satisfactory completion.

· Maintains property maintenance logs and inventory of supplies or delegates the task to other staff.

· Enters invoices into AP software on a regular basis.

· Hires, orients, and supervises staff assigned to the property.

· Responsible for the overall physical condition of the property.

· Collaborates with site team and residents to create and strengthen a healthy community, facilitate on-site communication, and monitor property goals. 

 

Requirements

 

Education: High school diploma or equivalent required.  Training in property or real estate management preferred.

 

Experience: Minimum of one year managerial or administrative experience.  Professional training may substitute for experience.  Tax credit experience desired. 

 

Abilities of the Property / Apartment Manager: 

 

· Effectively manage and solve problems.

· Take direction from a supervisor.

· Meet deadlines.

· Proficiency with Microsoft Office applications and occupancy software. 

· Must be able to write legibly.

· Work in a collaborative manner, as a member of a site team.

· Relate professionally with vendors, residents, and co-workers.

· Communicate effectively with people from diverse backgrounds.

· Monitor financial statements and budgets, maintain resident account receivable ledgers and understand property management accounting issues.

· Commit to the Mission and Values of Mercy Housing.

· Flexible to change work plans.

· Maintain a professional personal appearance

· Drive a car (with a valid driver's license) in order to run errands etc.

· Comprehend and effectively manage complex regulatory requirements.