Sr. Customer Service Representative/Property Services

Note: NWP will accept resumes for this position through June 30, 2008.

 

NWP Services Corporation is an industry leader in providing billing, payment, and utility management services to the multi-housing industry.  We deliver solutions to our customers that reduce their expenses, improve their collections, create operational efficiencies at all levels of their organization, improve their ability to compete, and motivate their residents to conserve water and energy.  We are a progressive, fast-paced company with exciting career opportunities for qualified and energized individuals who can join our team and contribute to the delight of our customers. For more information about our excellent company, please visit our website at www.nwpsc.com. 

We're seeking an individual with senior-level customer service experience to be a Property Service Representative (a.k.a. "PSR") to work out of Austin, Texas.  The PSR will provide world class support & professionalism to property level customers by assisting them in maintaining a successful utility billing program .

The essential functions of the PSR will be to:Professionally support a specific group of assigned clients at both the property and portfolio levels. Manage a specific group of properties dealing mainly with Bill Only and/or Billing Pro properties that require low to moderate maintenance. Obtain current utility bills and resident data for assigned properties on a monthly basis. Proactive Reporting of property performance to Property Managers on a monthly basis. Provide training, tools and reporting to property staffs as needed. Generate training materials that will match the needs of each property. Keep the appropriate internal contacts abreast of the status of each property and alert them to any possible property/system wide issues. Provide follow up/support to all departments on property level issues. Perform primary job responsibilities with moderate supervision, needing manager to assist with problem-solving and trouble-shooting issues. Responsible for assigned property level unit penetration management.

 Interested candidates should possess:Strong customer service experience Strong & professional verbal communication & phone skillsPresentation skills Self-starter attitude Initiative & effective time management skills Strong relationship building skills that enable long-term growth and opportunity Ability to understand and communicate customer needs and expectations Ability to effectively plan and prioritize work assignments. Ability to manage and complete multiple tasks/projects within deadlines. Strong analytical and problem solving skills in order to develop creative solutions to unique customer problems Computer skills, MS Office: Excel, Word, Outlook Detail-oriented – ability to manage multiple projects/assignments at one time Dependable Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple tasks

Interested candidates may either apply online via Monster or send resumes along with salary expectations to:  hr@nwpsc.com or via fax: (949) 253-3234.

NWP is a Equal Opportunity Employer

For more information about our excellent company, please visit our website at www.nwpsc.com.