Assistant Store Coach, Brand Central

Sears is committed to improving the lives of our customers by providing quality services, products and solutions that earn their trust and build lifetime relationships. We are proud of our diverse, high-performance team work environment and we strive for continuous improvement through keen focus on growth, effectiveness and a sense of urgency. Individuals who are driven to earn our customers' trust and business every day, who act with integrity, who treat everyone fairly and value diversity, and who are accountable for their actions are welcome to show interest in becoming a member of our winning team.The Assistant Store Coach, Brand Central is responsible for the overall merchandising and replenishment of the Brand Central department and accountable for total store performance, including customer experience, associate development, sales, and profitability. The Assistant Store Coach, Brand Central acts as a role model for and ensures that all associates understand their respective roles in providing a fast, in-stock, and helpful customer experience by greeting and acknowledging all customers. This position is responsible for the overall financial performance of the store. This includes merchandise sales, credit and other miscellaneous revenues, expense management, and achievement of profitability goals. In addition, this position is also accountable for customer satisfaction and associate morale. The Assistant Store Coach, Brand Central is responsible for identifying local customer market demands and working with the store support and district teams to make adjustments to assortment and merchandising strategy to meet local customer needs.QualificationsCustomer- Proactively lead the Brand Central organization in providing excellent customer service by greeting and acknowledging all customers.- Act as role model for and empower associates to provide outstanding customer service (e.g. acting as customer service manager on a regular basis).People- Develop a high-performance team by selecting, training, coaching, and developing effective associates and hourly associates in the Brand Central department.- Ensure that all associates understand the meaning of and embrace fast, in-stock, and helpful behaviors in their roles.Sales- Proactively lead (e.g. planning for upcoming sales) the Brand Central department to ensure achievement of sales goals.- Take ownership for full implementation of corporate programs and initiatives on merchandising.Profit- Fully optimize credit (e.g. share, AccountCare, new accounts) and other miscellaneous income opportunities (e.g. protection agreements, installation, gift card, home service leads) within the Brand Central department and store.- Proactively lead the Brand Central department to achieve profit goals through management of margins (via communication to home office on assortment levels), expense control and execution of inventory protection standards.BenefitsAs a Sears professional, your career path options will be determined by your performance as well as your desire to advance further within the Sears organization. You'll also get some of the best benefits in the industry:-Medical, Dental and Legal Plans -Flexible Spending Accounts -Associate Discounts -Group Universal Life Insurance -Long-Term Disability Insurance -Long-Term Care Insurance -Business Travel Accident Insurance -Short-Term Disability -Vacation/Personal and National Holidays -WorkLife Solutions Please Note: Different eligibility rules apply to certain benefits. Some businesses do not offer all benefits shown.Sears is an Equal Opportunity/Affirmative Action Employer. Company: Sears Holdings