Customer Service / Inside Sales Representative

Company Overview

ABC Rental Center is the fastest growing rental equipment company in the Baltimore/Washington Metro area.ABC Rental Center is proud to have been providing equipment rental services to Maryland homeowners and contractors in Baltimore, Howard and the surrounding counties for over 40 years. We’re equipment experts, offering the right tools for any job you may have. ABC Rental Center’s team of professionals has well over 100 combined years of equipment rental experience, and can assist you in selecting the necessary equipment for your job and also make sure you know how to use it safely!Learn more about ABC Rental Center by visiting our website: www.abcrentalcenter.com

 

Job Description

The prime function of the Customer Service / Inside Sales Representative is to maximize each customer order in terms of volume of product and price; to ensure the equipment is delivered on time; that the customer is not only satisfied, but impressed with the services received; and receives an invoice that they are willing and able to pay.



Position Responsibility is to process customer orders which includes; but is not limited to:

• Negotiate original order; maximizing rate and volume

• Obtain full details of customer; verify customer accounts or obtain new customer credit application

• Final rental details such as when, where and what equipment is required

• Verify equipment availability with shop • Record details of call in phone log

• Process cash rentals (complete identity checks, obtain prepayment and deposit if required, check to see if additional equipment is on rent to customer)

• Organize transportation, i.e... Coordinate deliveries and collections, optimizing the use of transport

• Accurately input rental contracts

• Administration of rental contracts

• Maintain records of on and off rental dates

• Rates and all ancillary charges

• Amendments

• Suspensions (ensuring prompt collection of equipment)

• Terminations (ensuring all ancillary charges are made)

• File contracts and related paperwork

• Check invoices and credit memos against contract files

• Conduct telesales and forward sales leads and incoming inquiries to Sales Representative

• Act as a liaison for marketing in respect to product promotions and frequent renter programs

• Maintain lost rent logs Requirements



Job Requirements

• Must possess a valid driver's license with acceptable driving history

• Bachelor's Degree in Business or Management a Plus!

• Rental Industry or similar experience preferred (i.e. counter sales, customer service, etc.)



ABC Rental Center is an excellent work environment…with competitive pay and benefits.



ABC Rental Center is a Drug Free Workplace.



Candidate must be able to pass a pre-employment drug screen and criminal background check.



ABC RENTAL CENTER IS AN EQUAL OPPORTUNITY EMPLOYER To Find out more about this position and ABC Rental Center please visit us at www.abcrentalcenter.com