Inside Sales

Position Title:  Customer Service Representative

Party & Events Industry

Position Tasks & Activities: Rents equipment or arranges for provision of service to customer.  Answer telephone and process phone orders.Assists clients with party planning ideas and suggestions.Maintain daily contract file. Compute charges based on rental or service rate. Explain rental fees and provides information about rented items, such as operation or description.  Also explains damage waiver options. Collect deposits,  payments or records credit charges by maintaining customer charge file daily and balancing daily sales receipts. Maintain a clean showroom and equipment.  Arrange showroom displays.  Keep shelves organized, stocked and clean.   Assist customer with the loading and unloading of equipment when necessary.  Accept delivery and in-store returns and placed in appropriate area for inspection. Fill in for other positions, when necessary, for smooth operation of the business. Network with other industry professionals.  Adhere to all company policies, procedures, rules and regulations in written or verbal form. Comply with government safety requirements and other regulations and security in store. Attend department, store and safety meetings. Performs other duties as requested.

Nature of the Work: 

Must be able to service customers in a polite, friendly and professional manner whether in person or on the telephone.  Must assist them with reservations, contracts, questions, register transactions and order adjustments. Must be able to process cash and credit card payments, as well as make change and credits.

 

Working Conditions: 

Most work will be indoors with limited exposure to outside elements.  The job requires constant interaction with the public. 
 

Education, Skills & Requirements: Must maintain a professional personal appearance. Must possess sales and customer relation skills. Must possess problem solving skills.Computer knowledge is preferred.  Training on rental software will be provided. Must have excellent verbal and communication skills. The ability to speak other languages is a plus. Must maintain an acceptable attendance record. Must work every other Saturday. Must be able to provide, understand and complete instructions furnished in written, oral or scheduled form. Must be able to multi-task and work in a fast paced environment.Must be able to work independently within a team environment and maintain a cooperative working relationship with co-workers. Must be able to maintain a high degree of patience.