Area Leader Franchise Operations-LA
Area Leader Franchise Operations RESPONSIBILITIES AND DUTIES:Accountable for franchisee relationships, sales, operations excellence, training, as well as contractual compliance in NJ, NYC, Long Island, West Chester and Fairfield Counties. Ensure Franchisees obtain Business Excellence · Accountable for franchisee EBITDA. Assist Franchisees in analyzing their business opportunities and areas for improvement through short and long term business planning and regular financial business reviews.· Accountable for driving sales in the marketplace. Assist franchisees with sales planning, operational execution and LSM activities.· Communicate and implement changes to standards, policies and contracts with Franchisees and follow up on all issues within the franchisee contract. Conduct Operations Evaluations in all Franchise stores.· Understand, interpret, uphold, and enforce standards, policies, and procedures.· Evaluate all systems in stores in market to ensure proper compliance against DPLLC Standards and procedures and programs (i.e Fast and Nice).· Evaluate all franchise stores at a minimum of 2 times per year.· Conduct revisits on underperforming stores within specified time frame. Provide franchisees with appropriate coaching, training, education and development tools· Ensure franchisees have completed and implemented all current store level training programs.· Responsible for the communication / training and follow up of all new product and process roll-outs in their region.· Assess training needs of assigned markets and identify problem(s) where training needs are evident.· Partner with the WRC PeopleFirst to develop targeted training as well as delivery of standard programs· Provide hands-on training during evaluations and visits.· Provide positive, constructive, and actionable feedback.· Identify operational gaps and make recommendations on areas for improvement.· Act as Operations expert and resource for information to the marketplace.· Assess and share best practices. Enforcement of the franchise contract· Responsible for understanding, interpreting, upholding and enforcing standards, policies and contracts· Through the FOD, manage franchisee application, default and termination process, including exit strategy for assigned region.· Firm execution of franchisee commitments to store investment initiatives (equipment, relocations…)· Responsible for the review and recommendation of all franchisee and store level variances to the FOD Facilitate effective DMA and Area Leader level marketing meetings· Serve as primary operational support in all DMA meetings, and conference calls.· Understand and drive franchise understanding of marketing plans and initiatives.· Partner with Marketing Agency to lead franchisees to the right conclusions to drive sales and profits· Coordinate with Marketing Agency to facilitate DMA meetings that are tailored to DMA needs Serve as liaison between WRC, Area Office, Team USA Office and Franchisees· Deliver company objectives and Regional goals and ensure they are communicated throughout their franchisees.· Clearly communicate company direction and reasoning to Franchisees.· Coordinate all necessary resources in crisis situations, i.e. robbery, death, natural disaster, etc.· Ensure franchisees support and develop customer-focused culture.· Ensure and facilitate the implementation of Domino’s Pulse. QUALIFICATIONS:Bachelor’s Degree preferredMinimum 3 years multi-unit experience in restaurant/retail industryExperienced in ensuring operational effectiveness for multi-unit organizationsAbility to read and interpret financial statements; strong analytical skillsAbility to effectively and professionally provide guidance and coaching to franchiseesAbility to plan and facilitate effective meetingsExperience in working independently with a result orientationStrong oral and written communication skills including public speakingStrong organizational skillsOvernight travel required To apply please send an email to recruiter2@dominos.com with the reference code: AL-LA in the subject line with salary requirements. Like most corporate success stories, Domino's started out small — with just one store in 1960. However, in 1978 the 200th Domino's store opened, and things really began to cook. By 1983 there were 1,000 Domino's stores, and 5,000 in 1989. Today, there are more than 8,000 stores — including more than 3,000 outside the United States.The Domino's Pizza Team is hard working, committed to excellence and serious about having fun! Who Says Domino's Is Great? We've been named “101 Best and Brightest Company to Work For” by the Michigan Business and Professional Association; Entrepreneur magazine ranks Domino's third on its list of America's Top Global Franchises and No. 1 in the pizza category; and we've been named "Chain of the Year" by Pizza Today magazine, the leading publication of the pizza industry. Domino's Pizza is an Equal Opportunity Employer, committed to creating a unified and inclusive work environment. Position Information Company: Domino's Pizza Location: Los Angeles, CA Status: Full Time, Employee Job Category: Food Services/Hospitality Relevant Work Experience: 5+ to 7 Years Career Level: Manager (Manager/Supervisor of Staff) Contact Information Company: Domino's Pizza Email: Apply by Email
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