Assistant Store Manager

SUMMARY 

Responsible for all facets of the operation for a Papa Murphy's store by performing all of the functions outlines on the Shift Supervisor job description in addition to the following duties:

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

· Responsible to be at assigned workstation in full uniform and ready to begin work at scheduled time.

 

· Completes all daily and weekly store paperwork including, Weekly Sales Reports (WSR), inventory and labor breakdown reports.

 

· Must be able to go to the bank to purchase change and pick up deposit bags.

 

· Places and receives food and beverage orders.

 

· Trains team members in all positions in the store.

 

· Assists the Store Manager with team member orientations and gives hiring recommendations to the Manager.

 

· May supervise and operate the store independently in the absence of the Store Manager for prolonged periods of time.  (e.g. vacations, etc.)

 

· Train and prepare to move to next available store manager position within the market.

 

SUPERVISORY RESPONSIBILITIES

Directly supervises normally up to 7 employees on the Shift. May supervise a Shift Supervisor who has direct reports.  Carries out supervisory responsibilities in accordance with the organization's policies

 

 

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Candidates must be 18 years or older to be eligible for the position of Assistant Store Manager.

 

 

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

 

Problem Solving - Identifies and resolves problems in a timely manner; Uses reason even when dealing with emotional topics.

 

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.

 

Interpersonal Skills - Focuses on solving conflict, not blaming; Keeps emotions under control.

 

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.

 

Written Communication - Writes clearly and informatively; Able to read and interpret written information.

 

Teamwork - Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

 

Delegation - Delegates work assignments; Provides recognition for results.

 

Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

 

Managing People - Takes responsibility for subordinates' activities; Makes self available to crew; Provides regular performance feedback; Develops crews' skills and encourages growth; Fosters quality focus in others; Improves processes, and services; Continually works to improve supervisory skills.

 

Quality Management - Demonstrates accuracy and thoroughness.

 

Business Acumen - Displays orientation to profitability.

 

Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.

 

Ethics - Treats people with respect; Inspires the trust of others; Works with integrity and ethically.

 

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports store's goals and values.

 

Judgment - Exhibits sound and accurate judgment.

 

Professionalism - Reacts well under pressure; Accepts responsibility for own actions.

 

Quantity - Meets productivity standards; Strives to increase productivity; Works quickly.

 

Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.

 

Adaptability - Able to deal with frequent change, delays, or unexpected events.

 

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent.

 

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions.

 

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

 

Language Skills  

Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers.  Ability to print and speak simple sentences.

 

Mathematical Skills  

Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.  Ability to perform these operations using units of American money and weight measurement, volume, and distance.

 

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 35 pounds.  Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.

 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this Job, the employee is frequently exposed to moving mechanical parts.  The noise level in the work environment is usually moderate.

 

 

 

CERTIFICATES, LICENSES, REGISTRATIONS

 

OTHER ESSENTIAL FUNCTIONS

Ability to maintain regular attendance and punctuality.

Ability to maintain positive relationships with crew and management personnel.