SUPERVISOR

Description: A Fresh Approach To Great Results.Compass Group, The Americas Division is the nation’s largest contract foodservice and hospitality provider, with over 160,000 associates throughout the United States, Latin America, and Canada and revenues of $7.7 billion. Our vision for success is a powerful one - to continue to rise above the competition in every aspect of our business - from leading-edge technology, to purchasing, to foodservice, to catering and vending. That kind of commitment commands only the best, and it’s our great people providing great service that generates our great results. In turn, it’s important to us that our talented employees be given the proper resources to achieve their fullest potential. Play a key role in our future success. Crothall Services Group provides facilities management services to over 500 hospitals, colleges, schools, and businesses throughout the US and Canada. Formed in 1991, annual sales exceed $600 million. In our Environmental Services/Housekeeping Division, our on-site managers train and direct hourly cleaning staff and administer our programs (many are software based). Our objective is to reaise cleaning standards and lower costs, promoting high customer satisfaction and retention. Our people are our most important asset. Building their skills and careers means that we can betters support our customers and meet the challenge of future growth. Come with energy and passion, and we'll teach you the business. Grow with us. Job Description Provides direct leadership and guidance to staff to ensure that high level of cleanliness, quality, and service is achieved and maintained. Assist with JCAHO compliance. Job Responsibilities: Maintain a high level of cleanliness in assigned areas. Participate in staff selection process. Interview candidates as needed. Schedule days off, holidays, and vacations, ensuring that facility's needs are met in accordance with hours and position control. Assign personnel to established work areas or project duties. Plan and coordinate project work to ensure that proper frequencies are maintained. Ensure that staff receive proper orientation, initial training, and ongoing education. Ensure duty lists are revised and current at all times. Review duty lists with regular and relief associates periodically. Ensure that proper supply control guidelines are followed and staff is trained in the use of all chemicals. Proactive approach to identifying and correcting facility quality assurance concerns. Timely follow-up is required. Attend and participate in departmental staff meetings on a scheduled basis. Attend ongoing staff development and training courses as offered by company and facility. Provide and monitor individual guidance and motivation to associates to enable each one to perform to his/her fullest potential. Discipline associates when necessary according to progressive disciplinary guidelines. Monitor associates' attendance and take proactive action when patterns of absenteeism are observed. Keep records and appropriate log books current and maintain all necessary documentation. Monitor service binders in assigned areas on a daily basis taking appropriate action to client concerns/comments. Participate in facility Quality Assurance Program as required. Ensure high quality percentage of clean is maintained in areas of assignment. Perform Quality Assurance Inspections as assigned. Assign equipment to staff. Monitor daily equipment use, cleaning and maintenance. Ensure that all equipment is clean and professional in appearance at all times. Prepare associate disciplinary and variance reports and conduct follow-up investigation as needed, reporting findings to appropriate assistant director. Prepare disciplinary action notices and conduct follow-up as required. Conduct disciplinary meetings with associates with guidance from appropriate assistant director. Respond to concerns and requests with a sense of urgency and take necessary corrective action including timely follow-up. Participate in associate performance evaluations and make recommendations as needed. Conducts associate performance evaluations with guidance and approval from appropriate assistant director. Participate in department safety and maintain a safe work environment at all times. Report all unsafe equipment and acts to appropriate assistant director. Assure that the integrity of security at the facility is maintained at all times. Handle special requests or projects and perform other duties as assigned. Assist housekeepers on an as needed basis. Ensure Housekeeping office, storage, and closets are clean, organized, well maintained, and professional in appearance at all times.Job Requirements: High school diploma required. College degree or equivalent work experience preferred One to two years as supervisor in housekeeping or service-related field with high customer/client contact required. Working knowledge of all housekeeping practices and procedures. Strong work ethic, intense drive, and initiative for quality and customer service. Excellent written and oral communication skills. Excellent listening and empathy skills. Excellent problem-solving skills both one-on-one and in group situations. Ability to utilize a participative approach to managing staff. Ability to function appropriate under stressful conditions. Good stress management skills required. Understanding of budgeting processes and awareness of profit and loss concepts. Excellent administrative and organizational skills and an ability to priority. Will be exposed to chemicals on a constant basis requiring special clothing or safety equipment.Great People. Great Service. Great Results. At Compass Group, The Americas Division, our superior balance of efficiency and quality attract the highest caliber level of service our clients deserve. We retain the finest workers with a highly competitive compensation and comprehensive benefits plan. If you’re looking for a career where you set the standard for personal advancement, then Compass Group, The Americas Division is for you! Working together, we will continue to experience success as the industry’s best. Achieving leadership in the foodservice industryCompass Group, The Americas Division is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. EOE & AA Employer M/F/D/V**^^ Apply Online We provide catering for special events such as the US Open, Ryder Cup and the Academy Awards.