A&E Service Technician (Chillicothe, OH)

A&E Factory Service is a nationwide leader in product repair service that provides a professional and enjoyable repair experience for our customers. We service all major brand appliances and you can depend on us for your in-home repair needs. Individuals who are driven to earn our customers' trust and business every day are welcome to show interest in becoming a member of our winning team.

A&E Factory Service technicians diagnose and repair all kitchen and laundry appliances including refrigerators, washers, dryers, dishwashers, stoves, ovens, refrigerators, freezers, and garbage disposals while providing superior service in customers homes. A&E technicians are the best equipped in the industry---you will be provided a van and laptop computer. In fact, A&E technicians travel directly to their first call from home each morning. We have a computer-generated routing system that enables us to maximize customer satisfaction.QualificationsTo provide the proper customer focus, the In-Home Service Technician must:- Work as a dedicated team member to ensure fast, flexible and expert service to every customer- Demonstrate a sense of urgency to meet customer time commitments - sucessfully complete all Technician II training elements within required timeframes- Meet key performance metrics and/or productivity goals as defined by the business- Provide knowledgeable and courteous repair service- Continuously look for methods to improve business performance and enhance the customer experience- Follow the Value Added Services Process (i.e., selling extended warranties, water filters, etc.) by effectively communicating the benefits to the customer- Provide direction to a Technical Helper, as applicable- Ability to receive truck stock at home if the company vehicle is retained at the technician's place of residence- Mentor other technicians, as applicable- Maintain truck stock inventory within the prescribed company guidelines and standards- Follow the truck maintenance schedule and keep a clean, organized truck- Adhere to all company policies and procedures- Perform miscellaneous duties as assignedBenefitsAs a Sears associate, your career path options will be determined by your performance and your desire to advance further within the Sears organization. We have some of the best benefits available in the industry to choose from:MedicalDentalLife InsuranceVacation Holidays401k with company matchShort and long term DisabilitySears merchandise discountsHealth Care Flexible Spending AccountDependent Care Spending AccountBusiness travel insuranceWorklife solutionsVision PlanLegal PlanLong Term Care PlanPet InsuranceAuto and Home InsuranceBusiness Travel Accident CoverageMortgage Assistance