Accounts Receivable Representative

As one of the people behind the Easy Button, you’ll be part of a dynamic team. You’ll always have a voice. You’ll directly affect results. You’ll drive your own success and be given opportunities for learning and advancement. Most of all, you’ll become part of a success story created by dynamic self-starters and innovative business pioneers. This is a company that believes in investing as much in your future as you invest in ours. From the breakroom to the boardroom, every associate is offered a strong stake in Staples’ financial success (stock purchase plan, 401k stock match) and exceptional opportunities for career advancement. A notable number of our top executives began their careers with Staples. The Accounts Receivable (AR) Representative is responsible for the daily posting of cash and remittance advice to customers’ accounts in the Oracle AR system. A key responsibility for this position is limiting the amount of unapplied payments. The AR rep must also process customer adjustments and offsets as well as manage technical problems that may occur during EDI file loads and other system problems.Operations Management Post cash received daily to the Oracle AR system Focus on resolving unapplied payments in a timely manner Resolve any errors with incoming bank files Correct Auto cash application errors by leveraging various research methods to correctly apply payments to open invoices. Correct AR entry errors Load large manual remittances into Oracle AR Notify customers of payment errors and work to proactively correct customer behavior Post and reverse manually as necessary Resolve complex unmatched items as necessary Assist with month-end close as determined by supervisorTechnical Assist with system testing and implementing system enhancements when required Align AR systems with Bank of America systems to ensure accurate transfer of Lockbox data Efficiently run and operate bank tools to easily reconcile bank receipts to Oracle Receipts Utilize computing skills to create solutions for large files and unformatted data received from customers and the bankRelationship Management Maintain positive work relationships with members of other teams in the SSC to whom information is provided or from whom information is gathered Assist in establishing and maintaining strong, collaborative relationships with internal (Sales leadership, Corporate, etc) and external customers to identify additional ways to be of service and ensure customer satisfactionRequirements:High School Diploma or GED1 to 2 years experienceService Delivery Basic understanding of cash application principles Past experience in a business office setting including experience with computer systems, printers, faxes, and copiers Ability to quickly enter data via 10-key Ability to demonstrate analytical thinking Ability to coordinate with other internal departments to deliver seamless service to customers Ability to assess a problem and promptly resolve it or escalate it to a supervisor Excellent communication and organization skills Self Motivated, willingness to learn, and a team playerTechnical Expertise Ability to understand and navigate different file formats: Microsoft Excel, Word, and various text file formats Ability to convert files to and from different formats (ie. Text files into Excel files, Word data into Excel) Ability to quickly pull data via online toolsRelationship Management Ability to be flexible with position duties and scope of work Ability to work well in a team atmosphere