Assistant Store Coach

Sears is committed to improving the lives of our customers by providing quality services, products and solutions that earn their trust and build lifetime relationships. We are proud of our diverse, high-performance team work environment and we strive for continuous improvement through keen focus on growth, effectiveness and a sense of urgency. Individuals who are driven to earn our customers' trust and business every day, who act with integrity, who treat everyone fairly and value diversity, and who are accountable for their actions are welcome to show interest in becoming a member of our winning team.The Assistant Store Coach is responsible for all store-operating functions. He/she manages the store through positively influencing sales and controlling expenses. In conjunction with the Store Coach, the Assistant Store Coach defines the standard of performance for his/her store, clearly communicates that expectation to all associates, evaluates the execution of that performance and oversees all Human Resource activitiesQualificationsJOB RESPONSIBILITIES ·Supervises and has accountability for all aspects of store operations (4 wall accountability)·Proactively partners with store coach to lead the store to ensure achievement of business goals in revenue, expense, profitability, customer satisfaction, inventory shrinkage, and associate morale.·Along with Store Coach, actively manages the customer experience within the stores.·Take ownership for full implementation and proper execution of Corporate programs and initiatives related to operational aspects of the unit. ·Ensure consistency of operational processes within the store.·Assist the Store Coach to fully optimize Credit (e.g., share, AccountCare, new accounts) and other Miscellaneous Income opportunities (e.g., service contracts, Installation, Gift Card, Home Service Leads) within the store.·Monitor and react to profitable expense opportunities within the store.·Represent Hardware Stores to all Sears partners within the local market.·Take a visible role in representing Sears in the local community.·Handle and resolve escalated customer issues.·Understand and communicate, to Store, District, Region and Home Office staff, competitive activities/trends in market, and unique local market issues.Ensure that the store operates in full compliance with applicable laws, regulations, and company policies.Sears is an Equal Opportunity/Affirmative Action Employer. Company: Sears Holdings