CUSTOMER SERVICE ASSISTANT

The CSA is the entry level position in the Customer Service Department. Primary responsibility is accurately keying new orders into the AS400 system and identifying discrepancies/potential for chargebacks. Must self monitor work to insure that new sales orders from New York are accurate in terms of dollars, units, ship to addresses, shipping window etc. Errors will directly effect company revenue.Other duties may be assigned.Enter new orders into the system.Processes change forms and makes appropriate changes to orders in the system.Files appropriate paperwork in department?s file room.Enter and reconcile pouch sheets (tally sheets for total dollars and units of new business received on any given day).Upon receiving customer confirmations, matches it to original bulk orders and processes them.Write memos to New York sales office and retailers addressing discrepancies in orders.Runs and/or sends several reports: mele reports, pouch reconciliation, discrepancy reports, and pending reports. Must be able to understand reports and utilize them to resolve problems.Light phone work with New York office only (does not contact customers).Must be able to accurately enter bulk orders, cancel bulks and reinstate confirmations, identify and resolve discrepancies.Individuals must have 1 year prior office and/or retail experience.Data Entry skills required.Key stroke testing will be done.High school diploma or GED.Excellent oral and verbal communication skills are required.An EEO/Affirmative Action Employer. http://recruiter.kenexa.com/jones/cc/CCJobDetailAction.ss?command=CCViewDetail&ccid=bupJEdUjsTs%3D&job_REQUISITION_NUMBER=3154