CUSTOMER SERVICE SUPERVISOR

Safeway provides an environment where everyone's contributions matter. We provide excellent training programs, flexible work schedules including evenings and weekends, and, of course, the best advancement opportunities. Because it's not just about work, it's about working your way up.

 

We are currently hiring:Position : CUSTOMER SERVICE SUPERVISORLocation : Dallas, TX

 

Summary of Basic Functions:

 

To supervise and coordinate activities of service managers, assistant service managers, checkers, and courtesy clerks in order to offer superior service to customers.  Ability to answer questions as they occur for both customers and employees.

 

Specific Functions:

 

· Model and promote the eight attributes of the superior customer service program.

· Respond promptly to customer needs, attempt to resolve any customer problems, and promote good public relations.

· Complete pre-employment screening interviews for store personnel.

· Initiate personnel actions such as promotions, transfers, disciplinary actions, and discharges with the approval of the Store Director.

· Communicate to Store Director and Assistant Store Director any information pertaining to the front end.

· Prepare weekly work schedule for service managers, assistant service managers, checkers, and sackers. 

· Supervise the training of front-end associates in superior service, store policies, security, and job duties.

· Monitor and measure associate productivity on the front-end.

· Evaluate overall performance of front-end associates, provide feedback and updates of performance to associates.

· Order and manage front-end supplies including sacks, ribbons, tape, and uniforms.

· Enforce all uniform guidelines.

· Monitor checkout stations to ensure customer flow.

· Clear voids and void transactions off registers.

· Ensure that checkers have correct amounts of change at all times, and expedite the process of removing excess cash from registers.

· Approve checks and refunds.

· Working knowledge of company policies and guidelines as outlined in the Randalls / Tom Thumb Employee Handbook.

 

Qualifications: The following are preferred or desired unless specifically stated:

 

· Minimum of 6 months checking experience. 

· Courtesy booth experience preferred.

· Ability to demonstrate specific knowledge of duties performed by front-end employees.

· Knowledge of store layout.

· Prior supervisory experience preferred.

 

Working Conditions:

 

· Working in varied temperatures.

 

Physical Functions and Methods:

 

· Independent mobility within the department.  Standing and walking for 8 to 10 hours. 

· Manuel dexterity sufficient to handle boxes and supplies. 

· Ability to effectively communicate with customers and coworkers.  Visual acuity sufficient to read product labels, coupons, and prices.

· Strength to lift, push, or pull objects weighing up to 60 pounds.

· Occasional crouching and stooping to reach low storage areas and display cases.

 

Secondary Functions:

 

· Ability to work a flexible schedule.

· Professional appearance and above average communication skills.

· Perform other duties as required.

 

Tom Thumb is now hiring! Email your resume to employment@tomthumb.com

 

About the Front End:
As a customer yourself, you know how important it is that checkout service is fast, accurate, and friendly.  The impression shoppers get at the front end of the store is key to building customer loyalty.  That is why Checker working on transactions and Courtesy Clerks bagging and taking groceries to customers’ cars play such an important role in the success of our stores.

 

We are looking for friendly, enthusiastic individuals who enjoy giving our customers the best shopping experience. With over 1,700 stores across the U.S. and Canada, operating as Safeway, Vons, Pavilions, Dominick's, Carrs/Safeway, Randalls, Tom Thumb and Genuardi's, the job possibilities are endless.

 

Link your future to the Safeway team, apply at our in store kiosk or visit us at www.safeway.com/careers


An Equal Opportunity Employer