Cafe Supervisor

Supports whole store functions by executing store and Company objectives, delivering results in sales and customer experience while ensuring employee satisfaction specifically in the Seattle 's Best Cafe. Supervisors in the store are responsible for the customer experience, the sales floor and execution of daily store operations.


OVERALL SUPERVISOR RESPONSIBILITIES:

Support Management Team in driving sales, financial management, and ensuring that store profit, productivity and audit goals are met (with a focus on the Seattle's Best Coffee division).
Driving sales and exceptional customer service through effective Service Management
Providing leadership by fostering a sense of teamwork
Coaching & mentoring, to ensure that staff understand all policies, programs & standards
Providing oral and written feedback to the staff as directed by store management team
Supporting management initiatives and corporate directives through positive sales floor interactions
Assist with providing orientation and ongoing training to staff
Monitoring productivity and performance of hourly staff and/or assigned teams
Ensure operations daily including opening and closing the store and assisting management team with cash handling throughout the day
Access to all areas of the store, including master store key, alarm code, and safe combinations
Other tasks as necessary to support the Management Team



 


RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

Ensuring that profit and productivity goals in the Cafe are met through driving sales and inventory management
Assisting with tracking product usage and waste, and otherwise helping to manage overall inventory
Maintaining federal, state, and municipal safety and sanitary requirements as well as company standards
Ensuring that food items, beverages, and merchandise items are company standard offering, consistently presented and priced properly to maximize sales

Required Skills:

Commitment to superior customer service
Strong leadership and supervisory skills
Knowledge of systems and retail procedures
Excellent organizational, communication and interpersonal skills
Excellent interpersonal skills
Ability to work independently and as part of a team
Flexibility and creative problem solving ability
Strong knowledge, love and/or affinity for books and music
Ability to work under pressure
Ability to work varied hours including nights, weekends, and holidays