Credit Representative

Summary: Quill Corporation, part of Staples, Inc., is America's premier direct marketer of business products and has been serving schools, businesses, associations, institutions, and professional offices across the country since 1956. As you may already know, Staples recently opened a Shared Services Center in Columbia, South Carolina. This facility will also accommodate Quill's credit and accounts receivable operations, creating a number of exciting career opportunities for area professionals. A dynamic, multi-billion dollar global organization, Staples provides employees with everything they need for a successful, rewarding career. Take your career in a fresh, new direction with Staples and Quill! Operations Management Review and process daily orders stopped by the Existing Account Credit Scoring Model. Analyze credit score details and account history to determine action to take on pending orders Contact customers to identify reason for past due status. Negotiates payment of past due items; requests partial or full prepayment based on account circumstances May pull and analyze Dun & Bradstreet reports or forward account to Investigations for bank and trade review. Review past due balances with customers and determines whether to hold or release with payment promise or payment in-house. Handles incoming calls and emails from customers responding to pending orders Processes checks by phone, credit card payments, and other pay methods. Technical Management Use system tools (OIM, Legacy) and external systems to review and access credit data Analyze customers account payment history, trends, credit score, by utilizing account data and other software Use phone system technology to effectively make solid decisions on pending ordersRequirements:High School Diploma or GED 1 to 2 years experience Service Expertise Superior ability to interact courteously with customers and ensure communication is clear and direct Good understanding of business and credit terms, processesAnalytical Strong analytical skills Ability to make sound, accurate decisionsInterpersonal Capable of being entrusted with “confidential” information Strong ability to resolve issues, negotiate for payment of past due while maintaining relationships Strong communication both orally and in writing Ability to be flexible with duties scope of work