Customer Relations Specialist

BERNIE & PHYL’S

  JOB DESCRIPTION

 

 

Job Title: Customer Relations Specialist Hours:  Varying schedules

  Mon – Sun  9:00am – 9:00pm

Department: Office

Reporting Supervisor/Manager:   Raynham   Store Manager

 

Description:  Completes various office support functions of the day to day retail store operation

 

Responsibilities:

· Accounting functions

· Receives all cash, checks and/or bankcard charges for initial deposits, subsequent payments or CODs for sales orders written in a specific store

· Inputs accurate data in various computer screens to indicate their receipt and appropriate allocation

· Successfully operates and balances various authorization machines such as those used for bankcard approval, check approval and/or finance company approvals

· Balances individual drawer representing the day’s transactions at the end of the shift

· Customer Interactions functions

· Converts RES into sales orders in SOM, editing sales consultant’s work, as needed

· Gives customers receipts and explains company policies

· Assists customers in the completion of the finance application

· Explains finance insurance to customer

· Assist customers in simple questions regarding the arrival of their furniture, deliveries

· Assists Delivery department by:

· Calling customers and scheduling deliveries found by working filled SOR reports

· Calling customers two days prior to delivery to confirm delivery times, addresses and CODs by working with TDM

· Clerical functions

· Promptly answers all incoming calls and directs to the appropriate personnel

· Types letters and memos for managers as time permits

· Assists in the running of reports as designated by Office Supervisor or Lead A/R

· Understands the operation of copy and fax machines and assists others in doing so

· Filing of applications, memos, forms, etc,  as necessary

· Performs all duties in a safe manner and maintains a neat work area free from potential hazards at all times

· Maintains a professional and courteous manner with all employees, visitors and/or customers

· Adheres to all company policies and procedures

· Operates all company equipment in a safe and proper manner

· All other duties as assigned

 

Requirements:  

High School diploma

Comfort with computers and data entry

Ability to professionally interact with the public

Attention to detail and accuracy

 

Please submit resumes to raynham@bernphyl.com