Customer Service-Inside Sales Specialist

Job Purpose:

Generates revenue by soliciting and obtaining orders; understanding and interpreting customer requests and requirements; providing specific customer and company information; establishing new accounts and assisting in the retention of existing accounts.

Duties:

* Assesses competitors by analyzing and summarizing competitor information and trends; identifying sales opportunities.

* Develops sales opportunities by researching and identifying potential accounts; soliciting new accounts; building rapport; providing technical information and explanations; preparing quotations.

* Closes new accounts by answering telephone, fax, and e-mail inquiries; verifying and entering information.

* Fills orders by transferring orders to fulfillment; communicating expected delivery date; explaining new account information.

* Maintains and improves quality results by following standards; recommending improved policies and procedures.

* Updates job knowledge by studying new product descriptions; participating in educational opportunities.

* Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills/Qualifications:

Meeting Sales Goals, ClientBase, Closing Skills, Building Relationships, People Skills, Data Entry Skills, Customer Focus, Professionalism, Motivation for Sales