Customer Service Representative/Call Center

YOUR WINDOW OF OPPORTUNITY IS NOW...

 

To be part of a growing and exciting business! 

 

who we are:

Smith+Noble (smithnoble.com), is the custom window treatment division of Cornerstone Brands, Inc.  We specialize in high end, unique design, custom window treatments.  We started our business in 1987 and today we are the leading mail order catalog for custom window treatments.  We joined Cornerstone in September, 1998. Cornerstone has a portfolio of catalogs including:  Frontgate, Ballard Designs, Garnett Hill, Territory Ahead, Travelsmith and Improvements.

Cornerstone was purchased by IAC/Interactive Corp. in April, 2005. IAC is an interactive conglomerate operating more than 60 brands in sectors being transformed by the internet.  Some of the brands include Ask.com, HSN, Ticketmaster, LendingTree, Match.com and Gifts.com

 

our commitment:

At smith+noble, we have a high regard for the individual. We believe in employee development to help you grow, succeed and have a healthy balance among the many demands in your life; you'll in turn help us grow and succeed. We believe in working hard and having fun. 

 

your commitment to smith+noble:

In return, smith+noble expects you to be highly effective at your job, to take responsibility for your career development, to work hard and do your best everyday, to seek opportunities and make the most of them, to commit to quality in everything you do. 

 

we are looking for:

Customer Service professionals to provide prompt and friendly "World-Class" service to our customers.  Respond to inquiries in an efficient manner.  Impress customers in each and every contact with professional and courteous service, outstanding product knowledge and effective follow through for all requests and inquiries meeting customers’ needs and exceeding their expectations.

 

Answer inbound customer calls, promptly respond to customer inquiries/requests with professionalism, and demonstrate empathy and concern for customer issues/concerns, provide accurate and timely information, maintain acceptable quality assurance scores. 

Keep up to date on all product and procedural information.

 

how you can make the position rewarding and fun:

Maintain a positive manner, demonstrate professional telephone etiquette skills and make an individual contribution the overall success of the Call Center.

 

our benefits:flexible work hoursreimbursement for self development coursessubsidized healthcare for you and your family401K that vests after 2 years  pet insurance for your little ones!  employee referral bonus employee discounts offered by HSN and Cornerstone Brands

requirements:

 

Education:

· High School Diploma or equivalent

 

Experience:

· 2 years customer service and/or window treatment experience

· Call Center experience helpful

 

 


To apply, email resume to: jobs@smithnoble.com  smith+noble is an Equal Opportunity Employer