Department Manager - 661 San Leandro

Sales/Retail/Business Development Career Level: Manager (Manager/Supervisor of Staff) Location: US-CA-San Leandro JOB DESCRIPTION OBJECTIVE:Responsible for overseeing customer service, sales, merchandise processing and operational functions in a department or group of departments within a store. Requires strong leadership skills to train, supervise and lead associates. Focus on driving sales through training, customer service and merchandise presentation. PRIMARY JOB FUNCTIONS:Softlines Department Managers will focus on Customer Service, Sales, Training & Developing Staff, and Operations Management.Hardlines Department Managers will focus on Customer Service, Sales, Training & Developing Staff, and Operations Management.Merch Processing Department Managers will focus on Customer Service, Merchandise Processing, Training & Developing Staff, and Operations Management.Customer Service:- Ensure customers are provided with highest level of customer service, emphasizing courteous and knowledgeable assistance to each and every customer.- Watch, listen, interact and follow-up with customers to ensure satisfaction and resolve issues.- Model customer service for associates and promote sales whenever interacting with associates and customers. - Ensure customers are accurately informed of daily advertising and promotions.- Complete understanding and ensure compliance of Company Customer Service policies and standards.Sales:- Accountable for increasing sales, units per transaction and transactions size in the department(s).- Conduct regular department meetings to review sales goals and targets.- Complete Department Performance Summary to track the sales performance of staff and department.- Ensure merchandise is sold at company established prices and discrepancies are addressed and authorized accordingly.- Communicate with associates regarding pertinent information on daily, event or seasonal business issues.- Ensure associates are utilizing suggestive sell techniques and adding on items to sales.- Be knowledgeable of merchandise on the floor as well as in the backroom, including verification of the current selling price.- Ensure Sales Specialists possess product knowledge and keep current on all new product information.- Communicate any missed sales opportunities due to product to Store Manager. Merchandise Processing:- Understand and facilitate the execution of company visual merchandising standards and planograms.- Ensure store is well stocked, priced and displayed per company standards to maximize the opportunity for sales and provide a pleasant and safe shopping environment. - Oversee the maintenance of floor standards to ensure customer satisfaction.- Ensure smooth flow of merchandise from truck to backroom to sales floor. - Understand premium space placement and ensure merchandise displays and promotional items are set accordingly.- Ensure seasonal sets are executed.- Communicate any product outages to the Store Manager.- Review identifying codes, tags and prices on merchandise to ensure appealing flow to customer.- Ensure price changes are executed and monitor for accuracy.- Set department ad plans.Training and Developing Staff:- Ensure compliance in and the execution of Company sponsored training programs including Stop, Serve and Sell; Learning Management System (LMS); and Customer Experience Index (CEI).- Recruit, interview and involved in final selection of all department associates.- Train associates on sales, customer service, operations, merchandising, product knowledge and monitor progress.- Ensure Leads are trained to execute all responsibilities listed for a Department Manager.- Complete yearly performance evaluations for department associates; make promotional and merit increase recommendations based on performance. - Address any employee complaints, grievances and questions as they arise.- Execute disciplinary procedures fairly and document corrective action properly.- Create new hire’s training schedule and follow the Training Checklist with all new hires in department.Operations Management:- Maintain Company dress code for all associates.- Participate in the Manager On Duty (MOD) Program, which requires complete understanding of all store procedures.- Walk the floor regularly to manage the floor for daily MOD responsibilities.- Address asset protection issues that may occur in a manner that there is neither a loss to the company nor an uncontrollable situation with the customer.- Responsible for the protection of company assets.- Schedule staff efficiently to maximize sales opportunities & make adjustments to schedule, as business needs dictate.- Responsible for Store Operational Audit compliance.- Responsible for other duties as assigned or developed.PREREQUISITE SKILLS:- 2-5 years experience in a retail environment or equivalent relevant experience. Previous management experience preferred.- Excellent communication and leadership skills, and sound judgment.- Detail oriented and strong attention to customer service.- Ability/flexibility to work any store open hours.- Must have knowledge of local competitive environment.- Prior merchandising and planning responsibility necessary.- Ability to execute company standards successfully.- Must have knowledge of store computer systems.- College degree in business, fashion merchandise or marketing preferred.- Understand and facilitate Policies & Procedures (P&P’s) and Audit procedures.We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.Retail,Sales EOE, drug-free workplace. Must be 18 to apply.