Field Mobile Tech - South Florida

Primary Purpose To provide customer service solutions for our customers, while managing the reduction of returns and creating a service revenue stream. Responsibilities Support multiple assigned stores Driving Tech Service Revenues Managing and Performing all Mobile Technician Service work Customer Service Management of all jobs through Ruscomp system Aiding in Tech Services Sales Loss PreventionMultiple Assigned StoresEach Mobile Technician is assigned to travel to a set of stores. In most cases, it is consistent with the district alignment. Tech is responsible for providing service to each of those stores equally. Technician must have a reliable mode of transportation.Observe, and coach associates on ways to help improve technology customer service and improve technology service sales/revenues. This includes vendor warranty service, Mobile Tech Services, and Staples Tech Center upgrades and installations.Driving Tech Service RevenuesManage each stores technology service sales for HP, Compaq, Federal Warranty, etc… to goals.Help stores in driving Staples Tech Services upgrades and installations to goals by training communication and reporting results.Develop strategies and events that will drive technical service category sales in assigned stores and in the local communities.Stay current on new technologies.Managing and performing all Mobile Technician Service work Insure all repair orders are completed in a timely manner and that post checks are performed to insure the machine is working properly.Manage remote stores or stores with qualified technicians to aid in completing all service work.QualificationsA+ Certification Applicable vendor certifications Customer Service Selling Skills Problem Solving