General Manager - Bookstore

Joseph-Beth Booksellers  Davis-Kidd Booksellers

THE JOSEPH-BETH GROUP

POSITION DESCRIPTION

 

Position Title: General Manager

Location: Pittsburgh, PA

Supervisor: Mark Wilson

 

 

 

Statement of Purpose:

To meet the stores financial objectives while maintaining the Joseph-Beth Group

standards in merchandising, personnel selection and employee motivation.

 

 

Duties and Responsibilities

Setting Proper Team Goals / Objectives / PrioritiesShopping experience – for the customerShare Financial Goals and MetricsSet Employee expectations – behavior / dress etc

Reinstatement Store Vision / Mission

Staff Training / DevelopmentClearly defining store functional rolesSetting goals and objectivesSkills trainingSuggestive selling techniquesUp sellingPositioning promotionsMotivating team, providing directionMonitoring performance

Hiring / Recruiting

Store Payroll / Scheduling

SalesClearly understanding and meeting the financial goals of the store Meet business plan around costs / expenses Community involvement to include service organizations, other retailers and the local Chamber of Commerce

Customer service Establishes an attitude with all store employees that the customer is our most priceles resource. Responsible for the appearance, merchandising and cleanliness of the store

Safety and security

Morale

Perform basic supervisory duties. Resolve routine personnel problems focusing on achievement of desired results and attainment of sales goals. This includes correct and timely completion of employee performance appraisals, preparation of disciplinary actions, interviewing and selecting applicants according to procedure and supervising the day-to-day activities of the store.Train employees to ensure a full understanding of duties and responsibilities. Manage the deposit of daily store receipts and complete related record-keeping requirements. Manage resolution of the more complex customer questions or problems regarding prices, sales, guarantees, and merchandise specifics. Interface effectively with such other departments as Personnel Services, Finance, and other departments that would benefit from the interface.Adhere to all safety practices. Report any hazardous conditions to the Human Resources Department immediately.

Technical Skills:

· High comfort level with both IBID and Books in Print.

· Must completely understand all stores systems.

· Must understand and be able to make minor repairs of the stores computer system.

 



Salary Range:  Commensurate with experience.