HEAT Administrator/Help Desk Supervisor

Location: San Antonio, TX 78216 Employment Type: Full Time, Employee Expected Duration: 2+ to 5 Years Pay Rate: 35,000.00 - 45,000.00 USD /yearFull benefits package and lots of growth opportuntie Reference Code: 100963718 HEAT Administrator/Help Desk SupervisorPrimary responsibilities of this position will be to administer and configure HEAT database and ticketing tool, analyze and document processes and procedures, and diagnose and resolve issues with Windows-based systems and applications. Requirements: ** 2-4 years configuration and administration of any HEAT FrontRange or other help desk ticketing tool (even if it is proprietary) (creating edit sets, adding business rules, configure BPAM and ATG) ** 2-5 yrs Help Desk experience ** Prior supervisory or lead experience is a MUST ** Must identify, prioritize and handle multiple issues effectively ** Professional written and verbal communication and interpersonal skills ** Assist Manager with scheduling ** Flexibility for shift work (rotating as needed: 6am-3pm, 7am-4pm, 1pm-10pm)Preferred: Technical writing, business writing.Excellent benefits package to include: ** Medical insurance ** Employee Assistance Program ** Dental insurance ** Company paid Life and AD&D policy with optional insurance coverage available ** Short and Long Term Disability ** 401K participation ** Paid Vacation ** Paid Holidays Contact: PLEASE E-MAIL RESUMES TO: Apply by Email