Help Desk Technician

Guitar Center is the nation's largest retailer of musical instruments with revenues exceeding $2 billion. We are a rapidly-growing organization with over 10,000 associates currently operating in 309 retail outlets spanning 43 states and the world's largest volume web and catalog instrument fulfillment business. Our success is based on core values that embody a winning attitude and incorporate the highest standards of ethics and integrity. We're proud to do whatever it takes to satisfy our customers. We seek leaders who want to be an integral part of our team!

 

 

We are looking for a HELP DESK REPRESENTATIVE to join the Guitar Center family!

 

This person must offer exceptional customer service while handling heavy phones and email requests from internal users. Rotating early am, night and weekend shifts.

 

 

The ideal candidate will possess the following qualities:

 

* Some Knowledge of data communications equipment.

* Knowledge of POS hardware.

* Knowledge of LAN/WAN connectivity.

* Ability to work in a high-paced environment.

* Proficiency to quickly learn new applications

* Excellent communications and problem solving skills.

* Exceptional customer service.

* Desire to learn and be a team player.

 

 

In connection with an application for employment and/or promotion with Guitar Center, Inc., investigative consumer reports, which may include credit reports, criminal history consistent with applicable federal and state laws, motor vehicle reports, employment records, educational background or other sources of information may be requested.

 

For consideration, please send your resume and salary requirements to jobs@guitarcenter.com .

 

We offer competitive compensation, vacation, benefits, events, and excellent discounts. Come rock with the best!

 

We are an equal opportunity employer.

No search firms please.