Inbound Customer Care / Sales Associates

Inbound Customer Care / Sales AssociatesWe are looking for sports/entertainment junkies with great sales and Customer Service skills/experience.Do you have strong knowledge of US professional sports, entertainment and Broadway?Are you familiar with making purchases online and online marketplaces such as eBay?Are you a sports & entertainment enthusiast with the natural desire to provide your customers with best in class sales and service experiences?Are you a dedicated individual with a history of great attendance and productivity, combined with an unsurpassed work ethic?Are you interested in an exciting opportunity with the largest secondary ticket marketplace in the world?You will be representing the largest ticket marketplace company in the world - enabling fans to buy and sell tickets at fair market value to a vast selection of sporting, concert, theater and other live entertainment events, even those that are 'sold out'.Inbound customer service existing and potential customers.  Answering questions about past or pending ticket purchases, assisting customers with locating of purchased tickets and venues, and leaving all customers with a sense of satisfaction and confidence in their relationship with the company.Requirements Strong knowledge of US professional sports, entertainment and Broadway?Familiar with making purchases online and online marketplaces such as eBay?You're a sports & entertainment enthusiast with the natural desire to provide your customers with best in class sales and service experiences?Dedicated individual with a history of great attendance and productivity, combined with an unsurpassed work ethic?Interested in an exciting opportunity with the largest secondary ticket marketplace in the world?Strong knowledge of US professional sports, entertainment and Broadway culturesFamiliarity with after market ticket purchasing solutions.Ability to clearly understand the problem statementsVerbal skills – Articulate, clear and friendly tone with a command of English Steady speech rate that is adaptive to the customer’s pace. Good understanding of phone etiquette. Ability to establish call control  Strong customer service focus – “Active communication” skills with ability toEmphasizes with the customer and prioritize customer needsActively generate revenue through up-sell and cross sell efforts on every callAdhere to assigned schedules and accept responsibility for this adherenceMinimum 3 years work experienceTechnical Skills:Type 40 words per minuteFamiliarity with Outlook, Internet Explorer, Mozilla, Google, web browsing, searching for maps on Google/Map QuestFamiliarity with Instant Messaging Chat Clients (AIM or Trillian) and use of chat roomsAbility to use online resources to answer fan questions (ESPN.com, Broadway.com, and Seatdata.com)Ability to use Adobe Reader, Word Reader and Excel Reader) Contact Information: Sutherland Global Services, 1180 Jefferson Road, Rochester, NY 14623585-586-5757 x 0 ask for recruiting or stop by M-F at 10am or at 2pm for open interviews