MDO Manager

Job Category Logistics/Transportation Career Level Manager (Manager/Supervisor of Staff) MDO Manager Sears is committed to improving the lives of our customers by providing quality services, products and solutions that earn their trust and build lifetime relationships. We are proud of our diverse, high-performance team work environment and we strive for continuous improvement through keen focus on growth, effectiveness and a sense of urgency. Individuals who are driven to earn our customers' trust and business every day, who act with integrity, who treat everyone fairly and value diversity, and who are accountable for their actions are welcome to show interest in becoming a member of our winning team.Position is responsible for providing support for all home delivery service and functions for the designated market area to include home deliveries from the Market Delivery Operation (MDO), home deliveries from the store (i.e. local alternative carrier), and deliveries for Contract Sales. The MDO manager will be responsible for developing and maintaining a disciplined, highly motivated delivery team focused on quality control standards and service that exceeds our customers expectations. In addition, the MDO manager will build a strong team partnership with the retail district staff, stores and 3rd party service providers with regular communication and coaching for store managers and sales associates.QualificationsOverall responsibility for operating and maintenance of the warehouse equipment and facility." Responsible for maintaining inventory bins, receipt of inbound goods, return processing, and outbound shipments to the redistribution center." Responsible for managing home delivery freight lane capacities within their delivery area." Conduct daily 'stand up' meetings with home delivery carrier and company associates." Build and maintain relationships with business partners, including Stores, Contract Sales and the Customer Care Network." Primary point of contact with the CCN District Customer Service Operation (DCSO)." Conduct One Sears meetings with the district staff and stores "quarterly"." Responsible for home delivery carrier performance (including MDO carrier, alternative local store carrier and Contract Sales carrier)." Performance requirements include uniform compliance, tool audits, truck audits, customer satisfaction results, damage and complaint issues involving customers and/or stores." Interact and work effectively with other functions within Home Services and the facility to achieve business and performance objectives. (HR, Safety, 1st Aid)." Real Estate contact, accountable for space requirements and assisting real estate in finding tenants." General understanding of the flow and mechanics of distribution operation." Knowledge of accounts payable and disbursements" Knowledge in budgeting and ongoing management of financial statements." Basic knowledge of 3rd party logistics relationships" Knowledge of Federal, State and local OSHA/EPA safety requirements" Knowledge of human resources policies and practices" Perform miscellaneous duties as assigned.Sears is an Equal Opportunity/Affirmative Action Employer.