RETAIL ADMINISTRATIVE SUPPORT - SPECIAL ORDERS COORDINATOR

Golfsmith International, Inc. is a multi-channel retailer of golf and tennis equipment, merchandise and training curriculum for consumers and golf club making businesses.  With over 1,800 employees worldwide, Austin-based Golfsmith currently supports over 70 retail superstores throughout the United States, distributes the Golfsmith clubmaker and consumer catalogs, and runs an online store at http://www.golfsmith.com/.  Golfsmith is in the midst of one of our most exciting periods of retail growth and expansion, so whether your passion is in retail operations, R&D, marketing, merchandising, finance or distribution we are looking to support our rapid growth with employees that want to make a difference.

 

Golfsmith offers a fun and energetic work environment, advancement opportunities, competitive benefits, 401(k) with matching, tuition reimbursement, and employee purchase discounts.

 Summary:  

 

Job Title: Special Order Coordinator (1 Full-time, Permanent; 1 Full-time, Seasonal)

Reports To:  Merchandising Operations Manager

 

The Special Order Coordinator is responsible for facilitating the execution of all custom orders placed through any of our three sales channels:  catalog, web and retail.  This person will be responsible for placement and tracking of these orders from inception through billing.  This position requires direct contact with customers as well as vendors.

 

 Job Responsibilities:  

 

· Write drop-ship orders that are taken via the Contact Center, retail stores or via the internet

· Transmit drop ship orders to vendors via e-mail or fax

· Track drop ship order confirmations, order shipping and/or backorder information  from vendors

· Process special orders that have been taken from the Contact Center and assist those Guests with any special requests or issues

· Research, communicate and correct all drop ship and special order information, requests and issues initiated by both internal and external Guests

· Communicate effectively to all parties as it relates to the accuracy and timeliness of their requests

· Perform any other duties as assigned by management as they pertain to Merchandising Support

 

 Essential Requirements and Qualifications: 

 

· 1 to 3 years of related customer service experience and/or training

· Be guest-centric; listening, understanding and responding to guest needs while being committed to the Guest First philosophy; this applies to both internal and external guests

· Excellent communication skills in order to effectively and professionally interact with associates and Guests

· Ability to read, count and write accurately and completely on all documentation; perform duties with a high level of accuracy

· Basic working knowledge of Microsoft Excel, Word and Oracle

· Proven team player with a willingness to learn and help others

· Strong organizational skills and possess the capability of prioritizing workload and multi-tasking effectively

· High school diploma or equivalent

 

How to Apply:

 

If you have a relentless commitment to winning and have an extreme passion for quality operations, we want to talk to you!  Please apply to this opportunity by clicking on the "Apply Now" link or visiting us in person at:  11000 North IH-35, Austin, TX 78753, (512)837-8810.

 

 Equal Employment Opportunity:

 

Golfsmith affords equal employment and advancement opportunity to all qualified individuals without regard to race, color, religion, national origin, gender, sexual orientation, pregnancy, age disability, marital status, military or veteran status or any other protected class.  This policy extends to all Caddies and to all aspects of the employment relationship, including the hiring of new Caddies and the training, transfer, promotion, compensation and benefits of existing Caddies.