Regional Operations Supervisor (Field Technician)

Regional Operations Supervisor, Chicago

redbox Automated Retail, LLC is the nation’s leader in automated DVD rental services. redbox continues to revolutionize the DVD rental industry with kiosks featured in the nation’s leading grocery stores, select McDonald’s restaurants and other locations nationwide. In September 2006, redbox launched online rentals – offering guaranteed and immediate access to new release titles with no membership or mailman required. redbox Automated Retail, LLC is owned by Coinstar, Inc., McDonald’s Ventures, LLC, a wholly-owned subsidiary of McDonald's Corporation, and private investors. More information about redbox can be found at www.redbox.com. 


 

Here’s some information on the position:

 

This position will be focused on managing the day to day performance of Redbox Kiosks in a defined territory.  The skills needed are a combination of Field Service Manager, Field Service Technician and some expertise as a Network Systems Technician. At redbox, we work hard but have fun.  Only candidates with a sense of humor need to apply here!
 

Here’s our qualifications:

 

Education:

 

· A minimum of an associate degree or equivalent.

 

Experience:

 

· Background in electro-mechanical equipment repair and maintenance.  Prefer 3-5 years of computer, computer operations, network, communications, or related technical experience.

· Prior experience in retail, merchandising, or customer service

· 1-2 years direct supervisory experience

 

Knowledge/Skills:

 

· A passion for interacting in a positive and creative manner with customers, team members and developing partners.

· Demonstrates strong analytical, organizational, multi-tasking and problem solving skills.

· The ability to interpret and act on a variety of information and instructions furnished in written, oral, diagram, or schedule form.

· Able to troubleshoot and repair system components requiring in-depth knowledge and understanding of company's equipment and specifications and Windows operating system.  This implies a high degree of mechanical competency.

· Demonstrates a high-level of computer literacy, including proficiency in web-based software applications, the Windows Operating System as well as office productivity applications such as Microsoft Word, Microsoft Excel, and Microsoft Access.

· Demonstrates high-level oral and written communication skills.

· Has the ability to work a flexible schedule.

· Demonstrates a high degree of self-motivation.

· Has the ability to manage and motivate a team.

· Has the ability to remain composed under high-pressure.

· Has the ability to address and diplomatically resolve inter-personal conflict.

· Ability to lift 50lbs.; can bend, kneel and stand for extended periods of time.

· Must have an excellent driving record.

· Has a solid and unwavering belief in good ethics and honesty

 

Primary Duties:

 

· Continually monitor and manage territory performance based on the successful achievement of company goals.

· Installs, configures, services, troubleshoots, and repairs company's electronic and mechanical equipment at the customer's site.

· Optimize routes of field operators for maximum efficiency as well as expeditious resolution to outstanding issues.

· Upgrades hardware and software components as required.

· Utilizes test equipment and hand tools to perform work.

· Monitors reliability of network infrastructure and operating systems.

· Continual communication between peers, merchandisers, management and customer service.

· Interact, develop and maintain positive working relationships with location owner operators, personnel and corporate staff.

· Maintain organized and accurate inventory.

· Distribute or thin out inventory appropriately to Kiosks.

· Process returns to vendor.

· Make independent and effective decisions regarding matters relating directly to general operations of assigned territory.

· Train and manage team of merchandisers.

· Use appropriate security and safety procedures.

· Accountable for company assets in possession.

 

To apply, click this link:



http://redbox.net-apply.com/register.asp?oid=RDBXAK473165&rid=Mnstr