Rep, CS On-Site

Officemax is looking for an experienced customer service representative to work on site at Princeton University on the main campus in the New South Building.  The CSR will be responsible for: resolving customer service issues; processing returns; conducting product research; billing assistance; answering questions; and other various duties for central procurement and end-users. The candidate must work extremely well independently and with little supervision, be reliable, have excellent customer satisfaction qualities and be able to work between multiple systems (Mainframe system, AS400 system, Outlook, etc). Experience is highly preferred.  The On-Site Customer Service Representative will provide customer service on-site at Princeton University.  This position provides on-site service in responding to customer inquiries and requests for assistance.  They may also coordinate on-site OfficeMax events, such as product shows and web instructional training, receiving and stocking shipments of ordered products in designated supply areas, providing desktop delivery of customer orders, and performing inventory of supply area product on hand.Position Responsibilities Provide on-site customer service at customer locations, functioning as the primary representative for OfficeMax products and services.  Interact daily with the all levels of customer employees, with continual attention to customer service. Receive shipments of ordered products, validate and stock designated supply areas at that location.  Coordinate with the appropriate Sales Representative, CFC and Customer Service Centers to research and resolve order discrepancies. Coordinate on-site customer events, including product shows and web-based product training to promote and increase customer awareness of OfficeMax products and services. Provide desktop delivery of customer orders, responding to customer inquiries and providing assistance as needed to ensure a positive customer experience with OfficeMax. Perform inventory count of designated supply areas at the customer location, notifying appropriate parties when there are discrepancies or low product count. Demonstrate a commitment to OfficeMax core values of safety, integrity, process improvement and customer satisfaction. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities and qualifications may be required and/or assigned as necessary. Customer service experience, typically achieved with a minimum of one year experience in a customer service area High School graduate or equivalent experience Expert-level knowledge of products and product ordering systems A relentless focus on you. OfficeMax, headquartered in Naperville, Illinois, is a leader in both business-to-business office product solutions and retail office product sales. OfficeMax customers are served by approximately 40,000 associates through direct sales, catalogs, the internet and nearly 1000 superstores. www.Jobs.OfficeMax.com