Rep-Retail Service Technician (New Store Northcrest)

A career with Verizon Wireless is not like a career anywhere else. Our dynamic, innovative, high-growth environment, combined with a genuine desire to make success achievable at work and in life, translates into award-winning training and benefits, a strong commitment to diversity, and exceptional opportunities for professional growth for every member of the Verizon Wireless team. A respected industry leader, Verizon Wireless is home to the most reliable network, quality products and services, and customer service that is second to none. As we work to stay at the leading edge technologically, we remain committed to offering customers across the U.S. the most reliable service on the nation's best wireless voice and data network, and offering employees unlimited opportunities to excel. Job Description Rep-Retail Service Technician (New Store Northcrest) p { font-size: 11px; font-family: Arial, Helvetica, sans-serif; line-height: 12px; } Responsibilities 1 - Troubleshoot customer complaints with isolation to a specific complete part (cable, handset, antenna, etc.) and repair or replace same, utilizing basic test equipment. Provide customer with basic training on operation of phone and accessories. 2 - Become familiar with manufacturers warranty repair procedures and process warranty repairs accordingly. 3 - Adhere to proper inventory and cash control procedures. 4 - Programming, testing and alignment of cellular equipment. 5 - Orders necessary parts for repairs and maintains record for tracking of all equipment in repair. 6 - Balances warranty claims to ensure proper payments received. 7 - Responsible for calibration and proper operation of test equipment. 8 - Maintains work area in a clean and orderly manner. 9 - Obtain and maintain MFR. Certification of core product line. 10 - Perform any other duties required to meet departmental and company goals. 11 - Ensure all service work is properly documented and entered into the tracking system. 12 - Daily focus on customer satisfaction ensuring survey cards are handed out, call backs completed and submit monthly report. 13 - Obtain and maintain required tools from company tool list. 14- Assist team in achieving daily sales goals. p { font-size: 11px; font-family: Arial, Helvetica, sans-serif; line-height: 12px; } Qualifications Qualifications: 1 year electronics education or equivalent experience. Maintain valid driver's license. 1-2 years prior cellular experience desired. Hours worked will be that of the retail channel to include weekends, holidays and overtime as needed. Professional and effective communication skills. Strong interpersonal, leadership and motivational skills. We are an equal opportunity employer m/f/d/v. It takes dedicated, hard-working people like you to provide the nation's best, most reliable wireless network. That's why we offer some of the best benefits around. And the best part is, the day you start is the day your medical/dental/vision/life insurance, paid vacation, training and tuition reimbursement benefits start.We also know how important work/life issues are in today's marketplace. And we reward you with competitive time off and employee assistance programs so you can manage work with the rest of your life. We are an equal opportunity employer. m/f/d/v Career Video http://www.view-career-video.com/videos/vzw/ Careers Site http://www.verizonwireless.com/b2c/aboutUs/careers/index.jsp Privacy Statement