Retail Service Desk Manager

Job Category: Customer Support/Client Care Relevant Work Experience: 5+ to 7 Years Career Level: Experienced (Non-Manager) Education Level: High School or equivalent Reference Code: 8883 Retail Service Desk ManagerFlextronics is a leading Electronics Manufacturing Services (EMS) provider focused on delivering complete design, engineering, and manufacturing services to aerospace, automotive, computing, consumer digital, industrial, infrastructure, medical, and mobile OEMs. With fiscal year 2007 revenues of USD 30 billion, Flextronics helps customers design, build, ship, and service electronics products through a network of facilities in over 35 countries on five continents. This global presence provides design and engineering solutions that are combined with core electronics manufacturing and logistics services, and vertically integrated with components technologies, to optimize customer operations by lowering costs and reducing time to market.   As part of Flextronics’ pursuit of an explosive growth strategy, the organization intends to continue to acquire companies in targeted markets and geographies. If you have world-class talent and are interested in joint a dynamic team of professionals, consider Flextronics. Purpose: The service desk manager is the key leader responsible for its success in the greater DFW area.  Working together with the service desk team, he or she must manage the stores operations to achieve the sales targets and maintain a legendary level of customer experience.  The majority of the service manager’s time is spent supervising and directing the service team, ensuring customer satisfaction, product quality, staffing decisions (i.e., hiring, training, evaluating, disciplining, discharging, staffing and scheduling), managing the store’s financial performance, and ensuring the safety and security within the store.  Principal Accountabilities: Drive superior customer experience and sales. Ensure adherence of staff members to all policies and procedures. Create a selling environment focused on customer service, brand awareness, performance objectives and recognition. Analyze various business reports to understand trends and opportunity. Develop new strategies to improve current business and implement new business plans and practices. Provides coaching and direction to the service desk team to take action and to achieve operational goals. Constantly reviews store environment and key. business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals. Recruiting, hiring, training, evaluation and counseling of employees to effectively manage employee turnover and retention. Establish and monitor scheduling, staffing and payroll. Maintaining store appearance including store opening and closing procedures. Responsible for management of in-home equipment (vehicles, tools,etc). Maintaining proper inventory controls, facilitate inventory transactions and maintain compliance standards for shrink control. Proficient in application and use of both Home Theater and PC technology.   Bachelor's Degree required. Skills and experiences to oversee the sophisticated operations of multi-unit operations. 2 to 5 years of retail merchandising and operations management experience in a technology store. Strong drive for results. Strong interpersonal, organizational, administrative and leadership skills. Proven conflict management skills. Strong cognitive skills, including problem analysis, decision-making, financial and quantitative analysis. Attention to detail and ability to multi-task. Ability to maintain composure in a fast paced environment. MCP; A+ certification; CEDIA certification is preferred. Proficieny in MS Office Flextronics is an equal opportunity employerClick here to apply for this job http://flextronics.ats.hrsmart.com/cgi-bin/pm/click.cgi?job_id=8883&site_id=123