Senior Customer Care Professional

Senior Customer Care Professional

 

BilliardEx is a high-growth, specialty retailer based in Utah. We have a tight-knit group of employees who need a skilled professional’s help in taking care of customer service, evaluating warranty claims and coordinating pool table installations.

 

A good candidate should have all or most of these qualifications:

1. Dynamic personality that may often be described as “a people person”

2. High level analytical thinking and problem solving skills

3. A true desire to help customers have a great experience with BilliardEx

4. Team-oriented perspective

5. Ability to perform skilled internet searches, use of Microsoft Office and databases

6. Detail-oriented

7. Ability to manage multiple tasks

8. College degree preferred

Job responsibilities include:

1. A significant role in customer service for the entire company

2. Excellent phone skills

3. Evaluating and processing warranty claims

4. Coordinating pool table installations with customers and pool table installers

5. Problem solving

6. Using a basic database and documenting your work

Compensation:

We pay a competitive salary plus medical benefits. The salary for this position will be in the range of $30k+ per year based on work experience, education level and overall ability to perform. Please send your resume to: jobs@billiardex.com