Senior IT Support Specialist-Fortune 200 Company!

  Job description: The Senior IT Support Specialist facilitates/participates in projects to resolve complex desktop and connectivity issues spanning multiple business areas (e.g., “war-rooms”). Acts as lead for department projects administering and managing work assignments to other team members as outlined by management. Facilitates and mentors development of other technical analysts. Works with analysts/vendors to resolve complex desk and connectivity issues. Project management of complex technology deployments. Assists in defining service level agreements based on goals, objectives, customer needs and industry benchmarks. Monitors performance against established service levels. Assesses the overall effectiveness of tools, applications and techniques used in customer service center. Qualifications:Bachelors degree in related field or equivalent training and experience;  Graduate degree preferred 3-6 years experience in related field ·  Resolve and or assist Junior Support Specialists and Help Desk support with technical issues escalated while analyzing trends, such as escalation patterns and frequency of incidents to identify opportunities, increase first call closure rate, thereby increasing customer satisfaction and reducing overall IT costs. ·  Ability to perform in a high pressure environment and change priorities as deemed necessary to address high value tasks over non value tasks. ·  Interface between various support/development teams, internal and external customers, as well as various levels of Management. ·  24 X 7 Bi-Monthly on call rotation in support of Global/Critical system issues affecting revenue generating applications or processes. ·  Past experience working in direct support of multi-tier Point-of-Sale systems, preferably in a medium to large retail chain. ·  Working knowledge of Client/Server technologies specific to the installation, maintenance, and support of revenue generating applications, including large scale software distribution deployment tools such as SMS. ·  Proficiency supporting Microsoft Server technologies such as SQL, Active Directory, DHCP server, Terminal Server. ·  Experience or basic understanding of Linux platforms and services·  Ability to create technical documentation for training as well as defining technical processes and procedures. To apply online, click on the URL below: http://www.officedepot.com/companyinfo/careers/search.jsp?jobreqnbr=1032326   Every day, Office Depot is Taking Care of Business for millions of customers around the globe.  For the local corner store as well as Fortune 500 companies, Office Depot provides products and services to its customers through more than 1,600 worldwide retail stores, a dedicated sales force, top-rated catalogs and a $4.9 billion e-commerce operation.  Office Depot has annual sales of approximately $15.5 billion, and employs about 49,000 associates around the world. The Company provides more office products and services to more customers in more countries than any other company, and currently sells to customers directly or through affiliates in 43 countries.  Office Depot is committed to the principles of good corporate citizenship, positive social impact and environmental stewardship.  We seek to enhance the quality of life in the communities in which we operate.  We are committed to creating an inclusive environment where all people are valued and respected.  We offer a competitive benefits package including 401(K) savings plan, medical, vision, dental, life insurance, tuition reimbursement and employee stock purchase plan.  Please join us to help take care of business and we will take care of you!     POSITION INFORMATION Location: Delray Beach, FL 33445 Status: Full Time, Employee Job Category: IT/Software Development Reference Code: 1032326 ABOUT US Every day, Office Depot is Taking Care of Business for millions of customers around the globe. For the local corner store as well as Fortune 500 companies, Office Depot provides products and services to its customers through more than 1,600 worldwide retail stores, a dedicated sales force, top-rated catalogs and a $4.9 billion e-commerce operation. Office Depot has annual sales of approximately $15.5 billion, and employs about 49,000 associates around the world. The Company provides more office products and services to more customers in more countries than any other company, and currently sells to customers directly or through affiliates in 43 countries. VISIT US ONLINE: www.officedepot.jobs