Service Technician - Appliances

Job Purpose:

Serves customers by installing and servicing systems and products.

Duties:

* Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems.

* Establishes service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests.

* Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.

* Keeps personal equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.

* Documents service and installation actions by completing forms, reports, logs, and records.

* Maintains customer confidence by keeping service information confidential.

* Updates job knowledge by participating in educational opportunities; reading professional publications.

* Accomplishes operations and organization mission by completing related results as needed.

Skills/Qualifications:

Electronics Troubleshooting, Analyzing Information, Judgment, Client Relationships, Equipment Maintenance, Reporting Skills, Confidentiality, Quality Focus, Results Driven, Supply Management, Informing Others