Softlines Pricing Lead

Sears is committed to improving the lives of our customers by providing quality services, products and solutions that earn their trust and build lifetime relationships. We are proud of our diverse, high-performance team work environment and we strive for continuous improvement through keen focus on growth, effectiveness and a sense of urgency. Individuals who are driven to earn our customers' trust and business every day, who act with integrity, who treat everyone fairly and value diversity, and who are accountable for their actions are welcome to show interest in becoming a member of our winning team.The softlines merchandising lead role is focused on enhancing the experience of our customers and driving sales through: Providing proactive support to customers and associates Executing merchandise & visual presentation standards Ensuring the sales floor is Ready all Day Facilitating the efficient flow of merchandise to the sales floorScopeSoftlines merchandising leads are responsible for the selection, scheduling, training, coaching, supervision and performancemanagement of a team of MCA associates, while personally contributing to the productivity of the team at least 25% of the time.Responsibilities also include customer satisfaction, sales, margin, merchandise presentation standards, Ready all Day standardsand inventory protection standards.JOB DESCRIPTIONKey Roles and ResponsibilitiesCustomer Assistance: Takes ownership for enhancing the customer experience within area of responsibility and entire store when acting as customerservice manager. Leads by example to set a customer-focused environment for entire team. Provides daily coaching and training for Apparel MCAs on Fast, In-Stock and Helpful tactics to enhance each customersexperience. Observes Apparel MCAs execution of customer interraction and provides coaching and training where opportunities exist(e.g., Smile and say, Hi! Welcome to Sears, to every customer that comes within working area). Personally understands and teaches signals for help and how to respond immediately to support customers. Partners with selling associates and cashiers to provide Fast, In-Stock and Helpful Service (e.g., locate merchandise, ringregister, assist customers, answer phones).Driving Sales: Reviews sales performance daily (WE-50) and immediately reacts to opportunities and deficiencies. Develops a solid relationship with geographic replenishment team at store support. Trains and coaches team on merchandising, visual presentation and customer service tactics that will enhance sales.Presentation Standards: Coaches and trains MCA team on Sears merchandise & visual presentation standards and their impact on sales and customerservice : Collateral to include: Costumers, forms, ladders and auto-poles are set to MSP direction and maintained. Fashion-line changes (seasonal, typical, special projects) planned and flawlessly executed. Adjust presentations based on sell through and notify in-store support team to ensure price and sign accuracy. Shopabilty & inventory control guidelines are in place throughout the day to make shopping easy for our customers.Ready all Day: Walks the sales floor with softlines MCA team to make adjustments that ensure each department is easy to shop, fashionforward, clean and organized for our customers. Ensures softlines MCAs maintain fitting rooms and central aisle cashier stations. Walks check list with MCA team to ensure standards are in place at all times.Job DescriptionMerchandise Flow: (New Receipts, Replenishment and Returns) Coordinates movement of new receipts to the sales floor in a timely fashion creating a fashion forward look for customers. Train softlines MCA team on how to: Utilize the pull-list and fill-floor process to replenish sales floor and avoid out-of-stock situations and lost sales. Use SNC to upload out-of-stock bins/hooks to expedite reorder of merchandise. Stock the sales floor throughout the day for maximum in-stock condition. Adjust bulk stacks and endcaps as necessary to create an impactful message Pull and stage MRN merchandise in the RTV areaMISCELLANEOUS Staffs and schedules associates to match flow of goods and event timelines. Manages inventory control processes and procedures. Coaches team to be aware of all customers while on the sales floor Adheres to merchandise protection standards at all times. Follows all applicable laws, regulations and company policies. Fosters a team environment. Demonstrates flexibility to work in multiple areas as required by workflow and initiatives. Demonstrates flexibility to work varied hours to support the needs of our customers.The duties, responsibilities and requirements present in this success profile are intended to be representative in natureand should not be construed as an exhaustive list.Qualifications· Minimum of one year of merchandising experience in retail stores.· Supervisory experience preferred.COMPETENCIESRequired skills:· Recruiting and retention of quality diverse associates· Observation, coaching and development· Knowledge of store and retail operations· Customer service· Merchandising· Product knowledge· Drive for results· Performance management· CommunicationCOMPETENCIESSears Leadership Principles· Customer focus· Change management· Drive for results· Teamwork· Performance management· Diversity/inclusivenessFunction Core Competencies· Customer service orientation· Strong communication skills· Initiative/sense of urgency· Solicit and value feedback fromothers· Innovative approach to add value tocustomer experience· Understand and then balance whatis good for customer, associates,and companyJob Specific Competencies· Ability to coordinate activities of thosewho are not direct reports· Ability to form strong partnershipsacross reporting relationshipsBenefitsAs a Sears professional, your career path options will be determined by your performance as well as your desire to advance further within the Sears organization. You'll also get some of the best benefits in the industry:-Medical, Dental and Legal Plans -Flexible Spending Accounts -Associate Discounts -Group Universal Life Insurance -Long-Term Disability Insurance -Long-Term Care Insurance -Business Travel Accident Insurance -Short-Term Disability -Vacation/Personal and National Holidays -WorkLife Solutions Please Note: Different eligibility rules apply to certain benefits. Some businesses do not offer all benefits shown.Sears is an Equal Opportunity/Affirmative Action Employer. Company: Sears Holdings