Sr Consultant Standards & Quality - Business Print Solutions

Responsible to the development and maintenance of operational and quality control standards. Position requires working with field operations teams to review existing procedures, capture best practices, and gain consensus on operational standards to be implemented across all facilities to maximize productivity, efficiency and execution. The Senior Coordinator Standards & Quality will also work to establish a means of continual process improvement. Additionally, the position is responsible to establish and implement a system of operational process and quality control audits. PROCESS DOCUMENTATION 30% 1. Work with field operations teams to understand existing processes, identify and consolidate best practices.2. Develop and maintain a detailed operational standards document covering all aspects of facility operations.3. Establish and implement a continual process improvement system and update operational standards document accordingly.QUALITY CONTROL PROCESS DOCUMENTATION 30% 1. Work with field operations team to evaluate existing quality control processes consolidating and validating best practices.2. Provide detailed documentation of quality control standards. 3. Establish a process for reporting, review setting corrective actions of quality control issues.AUDIT AND PERFORMANCE MEASUREMENT 20% 1. Develop and implement audit process for operational execution and quality control.2. Provide tools for field audits by facility management and senior managers to include quick audits and full detailed audits.3. Implement a system for conducting and reporting of field audits.4. Conduct field audits on an established schedule.5. Provide reporting of audit results to field and leadership teams.TRAINING AND COMMUNICATION 10% 1. Establish a communication process for standards, changes and best practices.2. Provide field training on operational standards and quality control processes as well as audit procedures as needed. Qualifications 1. Experience in Digital Copy Service Industry preferred.2. Industrial Engineering experience helpful.3. Strong project management skills. 4. Strong interpersonal, verbal and written communication skills.5. Flexible team player with ability to manage multiple tasks simultaneously.6. Willingness to travel.7. Experience in workflow development and process documentation required. Apply